Service Request Ticket - # 81039

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2023 10:55 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200873[Edit Inv] (opens in a new window) Bldg/Room TODD 322
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LSQ05N Location Jessica Dugan

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:14:E8:0A


Bluetooth NIC 3C:06:30:16:1D:62

TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Tony Benedetti White Oct 13, 2023 03:48 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Tony Benedetti White Oct 13, 2023 03:48 PM 
delivered
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Tony Benedetti White Oct 13, 2023 02:19 PM 
Laptop number is wrong, actual is 20200873[Edit Inv]
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Tony Benedetti White Oct 13, 2023 02:17 PM 
dock 20200407[Edit Inv]
monitor 20200344[Edit Inv]
laptop 20200837[Edit Inv]
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Sam Sevugan Oct 13, 2023 01:42 PM 
She will be available today till 5pm.
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Jack Martinis Sep 26, 2023 09:26 AM 
Contact changed from Michelle Gallagher to Faculty/Staff New.
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Jack Martinis Sep 26, 2023 09:26 AM 
****This is an outgoing email****

Good morning Jessica,

I am available today until 1pm. My schedule now that school is in session is: Tuesdays and Thursdays from 9am to 1pm, as well as Wednesday from 9am-5pm. I have no upcoming arrangements; if any of those times work for you, let me know and I can schedule something.

-Jack Martinis, UCS Tech.
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Jack Martinis Sep 26, 2023 09:23 AM 
****This is an email****

Hi Jack,
I'm following up to see when you are available to meet to setup my computer.

Thanks,
Jessica
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Jack Martinis Sep 26, 2023 09:23 AM 
****This is an email****

Thanks, Michelle!

Hi Jack,
What are some days and times you are available? I am not on campus today, but I can be any other day this week.

Thanks,
Jessica
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Jack Martinis Sep 11, 2023 01:06 PM 
****This is an email****

Thanks, Michelle!

Hi Jack,
What are some days and times you are available? I am not on campus today, but I can be any other day this week.

Thanks,
Jessica
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Jack Martinis Sep 11, 2023 09:05 AM 
****This is an email****

Good morning -   

I have included Jessica in this email so that the two of you can set up a time to meet to set up her computer.

Thanks for your help!

Michelle
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Jack Martinis Sep 08, 2023 03:32 PM 
****This is an outgoing email****
Hi Michelle,

I need some additional information regarding service request #81039

Description: New NTT professor, Jessica Dugan Mac Laptop Request Starts 9/15

I have the laptop and rest of the setup all ready to go, do you know what a good date would be to set this equipment up?

-Jack Martinis, UCS Tech.
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Public
Jack Martinis Sep 08, 2023 02:21 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Sep 08, 2023 02:21 PM 
Laptop ready and good to go with basic software.
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Jack Martinis Sep 06, 2023 05:02 PM 
laptop imaging
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Jack Martinis Sep 06, 2023 04:41 PM 
Monitor actually 20200344[Edit Inv].
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Jack Martinis Sep 06, 2023 04:21 PM 
Laptop:  20200873[Edit Inv] ,
Dock:    20210407[Edit Inv] ,
Monitor: 20181125[Edit Inv] .
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Jack Martinis Sep 06, 2023 12:09 PM 
I plucked out some equipment, it is waiting to be 
signed off on.
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Joanie Kinnaman Sep 01, 2023 01:17 PM 
install IBM SPSS on this laptop, and the info is on 
the T Drive under IBM (order # 13579)
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Monica Valencia Aug 29, 2023 10:56 AM 
****This is an email****

Jessica 1 monitor :)
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Monica Valencia Aug 29, 2023 10:56 AM 
****This is an email****

Jessica Dugan is a new TT Faculty in Behavioral 
Sciences.  I just looked at her EA - she is 
replacing a faculty member who left a few years 
ago - Dan McCarthy.
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Monica Valencia Aug 29, 2023 10:55 AM 
****This is an email****
Hello!

I would like to request a computer for a new 
faculty member in Behavioral Sciences.

Jessica Dugan - V00396081
Start Date: 9/15/23
Todd 322

Jessica would prefer the Macbook option with 
Microsoft Office Suite, SPSS and R.

Please let me know if you have any questions or 
need anything else from me.
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