Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Aug 29, 2023 11:13 AM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230016 (opens in a new window)	Bldg/Room	RWEC
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	5XLPFX3	Location	Maricruz Reyes-Munoz - off campus
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:0E:DD:E6
	Wireless NIC	F4:6D:3F:38:C8:6D
	Bluetooth NIC	F4:6D:3F:38:C8:71

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact		88925

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 11, 2023 09:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 11, 2023 09:07 AM	All equipment installed in room, was functioning.	Add Attachment
Jack Martinis	Sep 06, 2023 11:37 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Jack Martinis	Sep 06, 2023 11:37 AM	PC renamed, needs to be moved to UCS directory, needs admin rights (user not created yet), needs UCS duo installed still.	Add Attachment
Andrew Zhen	Sep 06, 2023 09:39 AM	Admin rights are needed before delivery	Add Attachment
Andrew Zhen	Aug 31, 2023 04:51 PM	DUO Installed	Add Attachment
Andrew Zhen	Aug 31, 2023 02:40 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Aug 31, 2023 02:33 PM	Update complete // awaiting account creation // needs admin	Add Attachment
Jack Martinis	Aug 30, 2023 10:55 AM	Laptop by nvme cloner, nvme taken out and began cloning	Add Attachment
Joanie Kinnaman	Aug 29, 2023 11:30 AM	inv# 2023-0152	Add Attachment
Joanie Kinnaman	Aug 29, 2023 11:22 AM	UCS2019010633 ergo keyboard $31.16	Add Attachment
Joanie Kinnaman	Aug 29, 2023 11:18 AM	wants ergo keyboard, I have put on shelf with computer	Add Attachment
Joanie Kinnaman	Aug 29, 2023 11:13 AM	laptop: 20230016 dock: 20220057 two Monitors: 20230071 & 20200786	Add Attachment