Service Request Ticket - # 81041

Service Request Information

CONTACT Name Carrillo, Luanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2023 11:21 AM
Department Multicultural Student Services Phone 89233
Location Email carrillol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230003[Edit Inv] (opens in a new window) Bldg/Room WUC 212
Service Tag Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. 8YLPFX3 Location Luanne Carrillo

CPU Unknown


OS Unknown Software

Wired NIC F4:6D:3F:37:71:E3


TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public

Entered by Date Memo
Tony Benedetti White Aug 28, 2024 01:44 PM
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Aug 28, 2024 01:44 PM
forgot to close this
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Tony Benedetti White Nov 08, 2023 09:24 AM
I had been off for some extended time and didn't 
really have any issues when I was here. However, 
the bottom of my screen has started to disappear 
again, especially when using the chat boxes. I 
have been turning off my computer, and restarting 
it when I start having issues with the portal, so 
I don't think that's a problem.
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Jack Martinis Sep 27, 2023 11:58 AM
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Sep 06, 2023 10:39 AM
sent Luanne an email to follow up.
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Tony Benedetti White Sep 01, 2023 08:15 AM
took a look at it. The back window on her left 
monitor is the only one it happens on. Told user 
to see if it happens on their secondary monitor. 
it happens when she has overlapping windows and 
then moves the front window away. the back window 
then has text dissapear and grey boxes apppear.
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Laurie McCoy Aug 29, 2023 11:21 AM
Luanne called about some things disappearing from 
her screen, like the task bar and sometimes tabs 
will just go blank. She wanted someone to come out 
and take a look and see if it needs updates or 
settings that might cause that issue. She is 
available today and tomorrow after 1:30 pm and 
Thursday after 3 pm
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