Service Request Ticket - # 81043

Service Request Ticket - # 81043

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Service Request Information

CONTACT	Name	Mueller-Warrant, Piper	Date	Aug 29, 2023 01:33 PM
	Department	College of Liberal Arts and Sciences	Phone	88859
	Location		Email	muellerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181061 (opens in a new window)	Bldg/Room	NS 119
	Service Tag	884YDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884YDW2	Location	Piper Mueller- replaced with 20240833
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F6:F4

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Sep 07, 2023 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Sep 07, 2023 11:34 AM	Piper picked up the computer, asked if she needed help setting it up. She said she should be fine setting it up, but if she needed any help she'd give us a call.	Add Attachment
Kyla Aitaro	Sep 07, 2023 11:22 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Sep 07, 2023 10:11 AM	Computer placed in outbox while I wait for a response.	Add Attachment
Brady Parksion	Sep 07, 2023 10:08 AM	**This is an outgoing email** Hello Piper, I have the computer finished and I am ready to come deliver it to you when you're available. If you prefer, you can also come pick it up at the UCS office whenever you like. You just need the computer back, correct? There are no cords/monitors or anything you'll need back? Thanks, -Brady	Add Attachment
Brady Parksion	Sep 06, 2023 08:16 AM	**This is an outgoing email** Good Morning Piper, I'll do what I can to get this completed by the end of this week for you, but I can't guarantee anything. I did notice the computer is very loud while running, would you like me to fix this issue as well? Thanks, -Brady	Add Attachment
Brady Parksion	Sep 06, 2023 08:15 AM	**This is a incoming email** Hi Brady, If it could be done by sometime next week that would be great. I am working out of a labroom computer right now, but at some point before students are back for Fall term I will need to move out of here & back into my office. Thanks. Piper	Add Attachment
Brady Parksion	Aug 31, 2023 10:02 AM	**This is an outgoing email** Hi Piper, I need some additional information regarding service request #81043 Description: reimage computer I am currently working on reimaging this PC, was there a specific date you needed this done by? Thanks, -Brady	Add Attachment Public
Laurie McCoy	Aug 29, 2023 01:33 PM	I'm putting it in the 2 weeks spot, has a yellow paper taped to it	Add Attachment
Laurie McCoy	Aug 29, 2023 01:33 PM	Piper spoke to somebody yesterday about reimaging this computer. I can't find a note or ticket about it so Im making one. She has gone through and saved everything on it to her drive and wants it done sooner rather than in 2 weeks, preferably in the next couple days.	Add Attachment