Service Request Ticket

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Service Request Information

CONTACT	Name	Latham-Scott, Kristin	Date	Aug 30, 2023 01:07 PM
	Department	Natural Science Division	Phone	88868
	Location		Email	lathamscottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190534 (opens in a new window)	Bldg/Room	BELL 234
	Service Tag	B1BF0Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	B1BF0Z2	Location	Kristin Latham-Scott, Biology Professor
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER FROM W#20120703: Systat SigmaPlot 11.0 Academic from P0065722, EndNote X5 for WIN from P0083703, Camtasia Studio WINDOWS v8.4.3 from VISA2014004245;

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Laurie McCoy	Dec 20, 2023 11:23 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Laurie McCoy	Dec 20, 2023 11:23 AM	Picked up	Add Attachment
Jack Martinis	Dec 18, 2023 09:52 AM	In box #9 on the right.	Add Attachment
Jack Martinis	Dec 18, 2023 09:51 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Dec 18, 2023 09:51 AM	Needs VPN installed on it when picked up.	Add Attachment
Jack Martinis	Dec 18, 2023 09:51 AM	I put camtasia and endnote on it, sigmaplot won't run cause it's too old. I emailed that they would need to get an upgraded copy to use it, and that the laptop is otherwise ready to go.	Add Attachment
Jack Martinis	Dec 14, 2023 03:35 PM	reimaged, had proper name, bestowed admin rights, got camtasia downloaded - the only things that seemed to be from us were camtasia, sigmaplot, and endnote, and both sigmaplot and endnote I can't add at the moment.	Add Attachment
Jack Martinis	Dec 14, 2023 03:27 PM	**This is an outgoing email** Hi Kristin, I need some additional information regarding service request #81050 Description: Reimage laptop for Kristin Will you be needing sigmaplot v11 or endnote x5 anytime soon? I am having some trouble reinstalling them at the moment. Other than those two things, this laptop is basically ready to go. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Dec 14, 2023 11:52 AM	Got a small list of apps to redownload, laptop is imaging now.	Add Attachment
Jack Martinis	Dec 13, 2023 10:45 AM	She dropped off laptop 20190534 for reimaging, also took her bookmarks from her chrome browser to re add. On red USB #24 on my desk.	Add Attachment
Jack Martinis	Dec 13, 2023 10:44 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Jack Martinis	Dec 06, 2023 09:15 AM	sent message to see if still issue, if not, closing ticket.	Add Attachment
Monica Valencia	Oct 31, 2023 09:02 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 27, 2023 01:53 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jack Martinis	Oct 27, 2023 01:52 PM	Need to have a loaner ready to go for them when they drop off their machine.	Add Attachment
Jack Martinis	Oct 27, 2023 01:52 PM	**incoming** Thanks Jack, That would be great. Can you let me know when you have a loaner laptop ready? I don't think I can function once I bring y'all my laptop without a loaner :)	Add Attachment
Jack Martinis	Oct 27, 2023 01:29 PM	**This is an outgoing email** Hi Kristin, I need some additional information regarding service request #81050 Description: Reimage laptop for Kristin Yes, that should be fine, I will try to have a loaner laptop ready to go by then. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Oct 27, 2023 01:28 PM	**incoming** Hi Jack, Thanks for checking in yet again. I do still want to get it reimaged. Could I drop it off on Mon or Tue next week and have a loaner laptop until the following week? Best wishes, K	Add Attachment
Jack Martinis	Oct 27, 2023 10:06 AM	**This is an outgoing email** Hi Kristin, I need some additional information regarding service request #81050 Description: Reimage laptop - dropping off FRI 9/29/23 Would you still want to reimage your laptop? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 27, 2023 09:47 AM	**This is an outgoing email** Yes, I believe we should have a loaner laptop all ready to go and updated for you in the meantime by this friday.	Add Attachment
Jack Martinis	Sep 27, 2023 09:46 AM	**This is an email** Thank you so much! To check, there will be a loaner laptop I can use in the meantime correct? Best wishes	Add Attachment
Jack Martinis	Sep 27, 2023 09:38 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Sep 27, 2023 09:38 AM	**This is an outgoing email** You can drop it off any time that works for you and we are open. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 27, 2023 09:38 AM	**This is an email** Hi Jack, I haven’t dropped off my laptop but I do still need to. Could I drop it off Friday or Monday? Thank you! K	Add Attachment
Jack Martinis	Sep 27, 2023 09:34 AM	**This is an outgoing email** Hi Kristin, I need some additional information regarding service request #81050 Description: Reimage laptop Did you ever drop this off with us? I don't have any updates on the ticket, is this still an ongoing issue? -Jack Martinis, UCS Tech.	Add Attachment Public
Laurie McCoy	Aug 30, 2023 01:08 PM	**This is an email** Hi Laurie, Thank you, it is 20190534, I've been working extensively with Monica on my troublesome laptop. Before I bring it in, can you let me know how long it might take, and would I be able to have a loaner laptop? Also, have I prepared correctly if I've done the following: save all my desktop items to my H-drive note any software reinstall needed make sure I don't need anything from my local disk (C:) give you all a snapshot of my browser bookmarks? Thank you, Kristin	Add Attachment
Laurie McCoy	Aug 30, 2023 01:07 PM	**This is an email** Hi Monica, I would like to have my laptop reset/reconfigured (I forgot the exact term), and borrow a loaner in the meantime. Could I bring my laptop to y'all on Monday next week with hopes to have it back by Friday (Sept 1)? I think what I need to do to prepare is save all my desktop items to my H-drive, note any software reinstall needed, make sure I don't need anything from my local disk (C:), and give you all a snapshot of my browser bookmarks? Does that sound right, did I miss anything? Thank you, K	Add Attachment