Service Request Ticket - # 81058

Service Request Information

CONTACT Name Hawes, Shea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2023 12:41 PM
Department University Computing Solutions Phone 88033
Location Email hawess@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180597[Edit Inv] (opens in a new window) Bldg/Room ITC 004
Service Tag 1NFB8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 1NFB8S2 Location Shea Hawes

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC C8:F7:50:0D:57:B4


Wireless NIC FC:77:74:EE:0F:7F


Bluetooth NIC FC:77:74:EE:0F:83

TECHS Submitted by Tony Benedetti White Contact tbenedettiwhite20@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 01, 2023 03:52 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 01, 2023 03:52 PM 
Task reassigned to John Rushing.
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John Rushing Sep 01, 2023 03:52 PM 
We turned of WiFi, unplugged Ethernet cable, disconnected all network drives, powered off the computer, hooked the Ethernet back up, and restarted.  Everything is working like it should now.
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Tony Benedetti White Aug 31, 2023 12:41 PM 
Shea is trying to get into files and his computer is 
slow when he is on the wifi or plugged into the 
network. the computer appears to work normally when 
it is off the wifi/network.
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