Service Request Ticket

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Service Request Information

CONTACT	Name	Lydum, Randi	Date	Sep 01, 2023 10:00 AM
	Department	Athletics	Phone	88121
	Location		Email	lydumr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230019 (opens in a new window)	Bldg/Room	NPE 115D
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	1YLPFX3	Location	Justin Crosswhite
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:0E:F1:90
	Wireless NIC	F4:6D:3F:3D:96:90
	Bluetooth NIC	F4:6D:3F:3D:96:94

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 22, 2023 04:52 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Sep 22, 2023 04:52 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Andrew Zhen	Sep 22, 2023 04:51 PM	**This is an email** Hi Andrew, I just restarted my computer and it worked! I have access to the athletics drive. Thank you so much for your help! Justin	Add Attachment
Andrew Zhen	Sep 22, 2023 04:50 PM	**This is an outgoing email** Hi Justin, Thank you for getting back to me! I've forward this up. Can you restart your computer and check if the drive is now mapped for you? If not, can you try manually mapping it and see if you have access? Best, Andrew	Add Attachment
Andrew Zhen	Sep 22, 2023 04:49 PM	**This is an email** HI Andrew, Thank you for checking in about this. I still haven't been able to get access, it says "Access Denied" when I try. Do I just use my login, "crosswhitej" as the username? Thank you! Justin Crosswhite Interim Assistant Athletic Director Compliance & Student Services Western Oregon University	Add Attachment
Andrew Zhen	Sep 22, 2023 12:31 PM	Emailed to follow up if this was resolved.	Add Attachment
Andrew Zhen	Sep 18, 2023 12:25 PM	Task reassigned to New Equip. Setup.	Add Attachment
Andrew Zhen	Sep 18, 2023 10:16 AM	**This is an outgoing email** Hi Randi, I need some additional information regarding service request #81061 Description: Set up 20230019 for Justin Crosswhite Order 13614 The set-up for Justin is complete although we need a supervisor to e-mail UCS to request permission to add access to the departmental drive. Best, Andrew Zhen Student Tech \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu	Add Attachment Public
Andrew Zhen	Sep 15, 2023 05:11 PM	Still needs department drive to be added with permissions	Add Attachment
Kyla Aitaro	Sep 15, 2023 04:41 PM	Task reassigned to Andrew Zhen.	Add Attachment
Sam Sevugan	Sep 15, 2023 12:20 PM	**This is an email** Yes, 2PM this afternoon works.	Add Attachment
Kyla Aitaro	Sep 14, 2023 04:38 PM	**This is an email** Hi! I could do tomorrow afternoon between 1-4PM. Or I could do Monday morning 9am to 11am. Let me know if either of those work for you. Thank you! Justin	Add Attachment
Kyla Aitaro	Sep 14, 2023 03:00 PM	**This is an email** UCS was scheduled to meet in NPE with Justin Crosswhite on Monday at 10am to install his new computer. No one came and he hasn't heard anything about rescheduling. Please let him know when his computer will be ready. Thank you, Randi	Add Attachment
Brady Parksion	Sep 07, 2023 03:55 PM	Put laptop back on new equipment setup shelf.	Add Attachment
Jack Martinis	Sep 06, 2023 04:09 PM	**outgoing** That works for me! See you then.	Add Attachment
Jack Martinis	Sep 06, 2023 04:08 PM	**incoming** Awesome, how does 10AM on Monday sound? Thanks,	Add Attachment
Jack Martinis	Sep 06, 2023 04:01 PM	**This is an outgoing email** I am available 9am-5pm, Monday through Wednesday. If you need a timeslot outside of these hours, there are other techs available that I may ask. What time / day would work for you next week? -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 06, 2023 03:59 PM	**This is an email** Hi Jack! Awesome, thank you for the update! My schedule is flexible on Friday, I'll be around anytime 8am to 5pm that day. Or I could do Monday, Tuesday, Wednesday, same hours next week. When works best for you? Thanks,	Add Attachment
Jack Martinis	Sep 06, 2023 11:26 AM	**This is an outgoing email** Hi Justin! I have just gotten your laptop all up to date, and the rest of your computer setup is ready to install with it. I was wanting to reach out to you to see what a good time would be to set all this up. We would need you to be here to set it all up, as we need you to sign into the laptop and get your input for how the equipment is arranged on your desk. This typically takes 30-45 minutes, the equipment in total is: a laptop, a dock, a monitor, and a keyboard and mouse. Let me know if you have any additional questions, thank you for reading! -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 06, 2023 11:23 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Sep 06, 2023 11:23 AM	Name changed accordingly, moved to athletics directory, admin rights bestowed. This is ready to deliver.	Add Attachment
Jack Martinis	Sep 06, 2023 10:06 AM	laptop's ssd was imaged w/ 2023 image, needs name & admin rights.	Add Attachment
Joanie Kinnaman	Sep 01, 2023 10:08 AM	inv 2023-0167	Add Attachment
Joanie Kinnaman	Sep 01, 2023 10:01 AM	laptop 20230019 dock 20220060 monitor 20230073	Add Attachment