Service Request Ticket

Service Request Information

CONTACT	Name	Armitage, Georgia	Date	Sep 01, 2023 11:20 AM
	Department		Phone	89776
	Location		Email	armitageg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210114 (opens in a new window)	Bldg/Room	AD 102
	Service Tag	DW572J3	Description	Dell Latitude 5420 with Dell Pro Briefcase
	Serial No.	DW572J3	Location	Georgia Armitage
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	A0:29:19:04:C0:C4
	Wireless NIC	F4:7B:09:3D:84:FC

TECHS	Submitted by	Andrew Zhen	Contact	azhen23@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 06, 2023 11:07 AM	Task reassigned to Andrew Zhen.	Add Attachment
Jack Martinis	Sep 06, 2023 11:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 06, 2023 11:07 AM	User came in; we were able to do the fix for the drives (unadding wifi, unadding drives, restarting w/ wifi and having the drives auto-map) and that worked. User said she can add the 1-2 other drives that didn't auto map as they knew how. Closing ticket.	Add Attachment
Andrew Zhen	Sep 06, 2023 10:33 AM	**This is an outgoing email** Hi Georgia, We were just following up with you regarding a service request that we have for you. (#81062) Description: NVMe running slow on PC laptop We would like you to come in whenever most convenient, so we can have you login to possibly fix the slow drives mapped and computer slow down. Thanks, Andrew Zhen	Add Attachment Public
Andrew Zhen	Sep 01, 2023 11:22 AM	Ran Dell Diagnostics with all tests passed // Possible Re-imaging required	Add Attachment
Andrew Zhen	Sep 01, 2023 11:20 AM	User brought in the laptop with slow system-wide.	Add Attachment