Task reassigned to Tony Benedetti White.

tried the fix and user returned laptop put in two 
weeks

We think we know what the issues are as this is 
the third or so problem that has came up like 
this; the solution is just disconnecting and 
unadding the network as well as all network 
drives, then logging out, readding the network 
after logging back in, to which the drives should 
remap / reconnect and fix themselves.

User was attempting to move files from H drive to 
physical computer, or vice versa, to which the 
finder window freezes up and the progress bar gets 
stuck along with displaying a speed of 0/mbps. We 
will do some testing on the laptop itself. John 
said we should try readding the network / taking 
it off putting it back on and see if it resolves 
the problem. Something may be going on with the 
network / routing causing this.