Service Request Ticket - # 81071

Service Request Ticket - # 81071

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Service Request Information

CONTACT	Name	Nott, Brooke	Date	Sep 06, 2023 08:15 AM
	Department		Phone
	Location		Email	nottb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211318 (opens in a new window)	Bldg/Room	TODD 336
	Service Tag	2Y60JL3	Description	Dell Latitude 5520 laptop
	Serial No.	CN0FMTKRWSC0023S00C1	Location	Brooke Nott
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:4A:50:D1
	Wireless NIC	7C:21:4A:C6:CC:C6

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Oct 03, 2023 01:59 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Oct 03, 2023 01:59 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Monica Valencia	Oct 03, 2023 01:59 PM	Jenna sent her the code Joanie bought her and Brooke was able to license it herself	Add Attachment
Jack Martinis	Sep 27, 2023 02:04 PM	**This is an outgoing email** Hi Brooke, I won't be here, I leave at 4pm, however there should be someone here that can assist you until 5pm. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 27, 2023 02:02 PM	**This is an email** Great, or would anyone be around at 4 pm today?	Add Attachment
Jack Martinis	Sep 27, 2023 12:34 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Sep 27, 2023 12:34 PM	**This is an outgoing email** Hi Brooke, I need some additional information regarding service request #81071 Description: SPSS license expired error but was purchased in June 2023 If you are able to come in on Monday, Oct. 2, that would work. Someone should be here at UCS to be able to help with this. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 27, 2023 12:32 PM	**This is an email** Hello, You may have seen my other reply about this but the issue has not been resolved. I could bring my laptop by on Monday, Oct. 2nd between 11-2. Would that work? Or I am in my office working right now on my laptop until 1:45 but need to stay in my office. Thank you!	Add Attachment
Jack Martinis	Sep 27, 2023 11:59 AM	**This is an outgoing email** Hi Brooke, I need some additional information regarding service request #81071 Description: SPSS license expired error but was purchased in June 2023 Is this something that still needs to be addressed? If so, is there a good time to correct this / install this on campus some time this week or next week? -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Sep 08, 2023 01:47 PM	I have added the authorization codes for Brooke Nott on the T Drive under SPSS	Add Attachment
Joanie Kinnaman	Sep 07, 2023 12:48 PM	opened a ticket with IBM Ticket TS014114721. Requesting they send me the License Authorization Codes. (I never received them)	Add Attachment
Sam Sevugan	Sep 06, 2023 09:30 AM	**This is an email** Hi Sam, Thanks for your reply. The device number is #20211318. I have been working from my home in Philomath for most of the summer on this laptop and was not planning to return to campus until Thursday Sept, 14th. Might there be a way to do this remotely? If not, I can try to rearrange my schedule to come to campus. Thanks so much! Take care, Brooke	Add Attachment
Joanie Kinnaman	Sep 06, 2023 09:24 AM	I reached out to IBM to see if they could resend the authorization codes. I do not have them	Add Attachment
Sam Sevugan	Sep 06, 2023 08:42 AM	Will reach out to Brooke for WOU# and availability.	Add Attachment
Sam Sevugan	Sep 06, 2023 08:42 AM	**This is an email** Good morning! I am sorry, I do not have Brooke's WOU #. She just received this computer in June 2023 along with SPSS. Could you have the techs reach out directly to Brooke? Thank you for your help! Michelle	Add Attachment
Sam Sevugan	Sep 06, 2023 08:15 AM	**This is an email** Good morning! I am hoping that you can help us with the issue Brooke is having with SPSS. A license was purchased for her in June. Thanks!	Add Attachment
Sam Sevugan	Sep 06, 2023 08:15 AM	**This is an email** Hi Michelle, Today I am not able to open the statistical program SPSS on my WOU computer as it says the license is expired. Do you happen to know how I might get the SPSS license renewed on my computer? Or who I should contact about this? I didn't know if I should go straight to UCS or if this involves more purchasing and that is someone different I should contact? I've only just received SPSS and my computer in June and am right in the middle of my analysis. I am hoping I didn't have the wrong expectations about being able to keep SPSS on the computer. Let me know if you have any ideas. Below are the screenshots of what I am seeing. Thanks so much! Brooke	Add Attachment image (8).png image (9).png