Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Letitia	Date	Sep 06, 2023 11:32 AM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210410 (opens in a new window)	Bldg/Room	ITC
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGP098Q05N	Location	Charles Anderson
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:5A:5E:6D
	Bluetooth NIC	3C:06:30:52:58:97

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 31, 2023 09:51 AM	Task reassigned to Brady Parksion.	Add Attachment
Jack Martinis	Oct 31, 2023 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Oct 31, 2023 09:51 AM	Brady let me know this was resolved.	Add Attachment
Jack Martinis	Oct 27, 2023 09:54 AM	**This is an outgoing email** Hi Letitia, I wanted to follow up on this; were you still having issues with mission control hovering over a print button? -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 27, 2023 09:31 AM	**This is an outgoing email** Hi Letitia, Was this resolved for you? I have an open ticket regarding this issue and it doesn't seem anything was done about it. -Jack Martinis, UCS Tech.	Add Attachment
Lourdes Salazar	Sep 07, 2023 08:30 AM	User lives in Independence and they are willing to head over to campus to meet and get their printing fixed, just give user a call at 503-507-5677 to schedule a time to meet today. They are available all day besides 12-1.	Add Attachment
Sam Sevugan	Sep 06, 2023 11:32 AM	She says she can't print because the "mission control" error hovers over the print button and doesn't allow her to click print. She is available till 3pm today.	Add Attachment