Service Request Ticket - # 81078

Service Request Ticket - # 81078

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Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	Sep 06, 2023 03:22 PM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200372 (opens in a new window)	Bldg/Room	SSC 125
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DQ17TQ05N	Location	Teacher Prep Student Support Services front desk
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B4:CA:DE
	Bluetooth NIC	C4:91:0C:B5:A9:74

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 22, 2023 02:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Nov 22, 2023 02:20 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Nov 22, 2023 12:20 PM	It looks like neither we nor the dept. can find this dock and no one has inquired about it for some time. I am trying to thin out some tickets. Closing this ticket.	Add Attachment
Jack Martinis	Oct 27, 2023 10:03 AM	**This is an outgoing email** Hi Roseanna, I can't find anything here on any older dock that was taken from RWEC 213 / 251 or any that were previously assigned to you. If you were still needing a dock for use on a computer station, the department will have to submit a purchase request for one. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 27, 2023 02:00 PM	**incoming** Hi Jack, No. We looked everywhere here but do not have it. Do you recall what happened to it when I got my new monitors and dock? Thank you!	Add Attachment
Jack Martinis	Sep 27, 2023 12:04 PM	**This is an outgoing email** Hi Roseanna, I need some additional information regarding service request #81078 Description: printer in RWEC 213 moved and monitor request Was anyone able to locate that dock for the department? I have an outstanding ticket open still and was wanting to close it. -Jack Martinis, UCS Tech.	Add Attachment Public
Monica Valencia	Sep 13, 2023 02:45 PM	Printer is now working. They are still trying to locate the dock to do the set up in the Resource Center	Add Attachment
Monica Valencia	Sep 13, 2023 02:44 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Sep 13, 2023 02:44 PM	**This is an email** I was told by staff that it is working now. I just found out about 20 minutes ago and was going to contact you.	Add Attachment
Monica Valencia	Sep 07, 2023 09:01 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Sep 07, 2023 09:01 AM	**This is an email** The W# 20210861 dock is assigned to you. The one that is for the Resource Center is W#20200392. If you could please locate the dock we can then schedule a time for a tech to come and re-set up that workstation.	Add Attachment
Monica Valencia	Sep 07, 2023 09:00 AM	**This is an email** So in other words, we need a work station setup. I don't recall if the docking station came with me when I moved to the office since 213 was my previous work area The current dock I have is #20210861. Can you check if this has been the one and only doc station that was originally in 213 then moved with me to 251?	Add Attachment
Sam Sevugan	Sep 06, 2023 03:22 PM	Hi Sam, 1) Error message: "Scan Log; scan to email failed; connection failure <-11>; could not resolve the server issue." Printer #20220698 2) #20200372 Thank you for your assistance. Roseanna	Add Attachment
Sam Sevugan	Sep 06, 2023 03:22 PM	**This is an email** Hello, A couple of requests: 1) We moved the printer to another area in RWEC 213 and now it is giving an error message. Can you take a look at it? 2) We need a monitor and HDMI connector to be set up on the desk in the TPSSS Resource Room (RWEC 213). We'll connect it to a Macbook. You can come by my office (RWEC 251) and I can open 213 for you. Thank you.	Add Attachment