Service Request Ticket

Service Request Information

CONTACT	Name	Walker, Micah	Date	Sep 07, 2023 10:02 AM
	Department	Education & Leadership	Phone
	Location		Email	walkerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211253 (opens in a new window)	Bldg/Room	RWEC 159
	Service Tag	FXTDGL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	FXTDGL3	Location	Micah Walker
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:36:4F:A1
	Wireless NIC	20:C1:9B:FA:3E:7B

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Sep 14, 2023 08:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Sep 14, 2023 08:19 AM	Completed on 09/07/2023. Forgot to note it and close ticket. Everything should be set up.	Add Attachment
Lourdes Salazar	Sep 14, 2023 08:15 AM	Task reassigned to Brady Parksion.	Add Attachment
Monica Valencia	Sep 13, 2023 02:44 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lourdes Salazar	Sep 07, 2023 10:03 AM	20210857 & 20211253 is the equipment in the office	Add Attachment
Lourdes Salazar	Sep 07, 2023 10:02 AM	**This is an email** Hi there yes I have the desktop in the office, just needs to be set up. There are 2 monitors and a laptop.	Add Attachment
Lourdes Salazar	Sep 07, 2023 10:02 AM	**This is an email** Hi there, I am wondering if you would be able to set up my desktop and printer access in RWEC 133. I will be here today until 1pm, however I will leave it unlocked and you have my permission to enter. Thank you! -- Micah Walker	Add Attachment