Service Request Ticket

Service Request Information

CONTACT	Name	Herb, Emily	Date	Sep 07, 2023 10:25 AM
	Department	Human Resources	Phone
	Location		Email	herbe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141298 (opens in a new window)	Bldg/Room	RWEC 145
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PX0QAF8J7	Location	2 wks 10/19/23 - Emily Herb loaner, then PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298
	Wired NIC	98:5A:EB:D2:5E:78
	Wireless NIC	B8:09:8A:DA:5F:59
	Bluetooth NIC	B8:09:8A:DA:5F:5A

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Sep 18, 2023 08:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Sep 18, 2023 08:13 AM	Have not heard back from user about this issue. Problem should be resolved. Completing ticket.	Add Attachment
Brady Parksion	Sep 07, 2023 12:16 PM	Sent Paul an email to check on the port and possibly activate it.	Add Attachment
Brady Parksion	Sep 07, 2023 11:35 AM	Found ethernet port have no internet connection, going to talk to Paul when he gets back and see if we can get one of them turned on.	Add Attachment
Lourdes Salazar	Sep 07, 2023 10:26 AM	Task reassigned to Brady Parksion.	Add Attachment
Lourdes Salazar	Sep 07, 2023 10:26 AM	**This is an email** This is not my laptop - it is a mac in RWEC 145, my new office. The number on it is 20141298.	Add Attachment
Lourdes Salazar	Sep 07, 2023 10:25 AM	**This is an email** Can I get the WOU number of the computer you are trying to log into? Is this your computer?	Add Attachment
Lourdes Salazar	Sep 07, 2023 10:25 AM	**This is an email** Hello, I have just moved into RWEC 145 and cannot login on the computer in here. I put in my same WOU credentials that work everywhere else and they don't work on this computer. Emily -- Emily Herb -- NIC-Master Affirming pronouns -- she/her/hers Lead Interpreter \| Human Resources Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 541-231-5721 (text/cell) herbe@mail.wou.edu \| RWEC 145	Add Attachment