Service Request Ticket - # 81085

Service Request Ticket - # 81085

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Service Request Information

CONTACT	Name	Darby, Cheri	Date	Sep 07, 2023 12:16 PM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20200805 (opens in a new window)	Bldg/Room	WEL 214
	Service Tag		Description	Xerox WorkCentre 6515/DN Multifunction Printer
	Serial No.	5AV333664	Location	Shadron Lehman
	Model		Hostname	bo-buzz
	Notes		Ink/Toner Refill
	Wired NIC	9C:93:4E:D3:32:95

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Nov 06, 2023 02:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Nov 06, 2023 02:02 PM	Cheri Darby, 11:55 AM I asked 2 people, no problems according to them. Thanks for checking.	Add Attachment
Monica Valencia	Nov 06, 2023 02:02 PM	Checked in with user to see if they were still experiencing issues.	Add Attachment
Monica Valencia	Oct 17, 2023 10:42 AM	Going to replace the paper tray and paper actuator later at 3	Add Attachment
Lourdes Salazar	Oct 11, 2023 02:41 PM	I told user it hasnt been completed	Add Attachment
Lourdes Salazar	Oct 11, 2023 02:41 PM	**This is an email** Hi, I just got this notification. Did UCS come and put the new paper drawer in the machine? No one here remembers that happening. Can you check? I don't thinks this request should be closed yet.	Add Attachment
Monica Valencia	Oct 11, 2023 02:40 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Monica Valencia	Oct 11, 2023 02:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 11, 2023 02:24 PM	This is a duplicate	Add Attachment
Monica Valencia	Sep 29, 2023 10:48 AM	Ref# 26151667 for Tray 2	Add Attachment
Monica Valencia	Sep 13, 2023 02:21 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Sep 13, 2023 02:21 PM	Let her a vm that a Xerox tech should be coming end of this week or sometime next week	Add Attachment
Laurie McCoy	Sep 08, 2023 10:58 AM	Wants someone to come look at it soon as people are asking about it. They also want to know what the expected life span of this printer is so they can decide if they need a new one.	Add Attachment
Kyla Aitaro	Sep 07, 2023 12:16 PM	Cheri from the Business Office just called reporting that their printer is still experiencing issues. It is indicating "Paper Jam" on the notification screen. There is always someone there M-Fri, 8am-5pm.	Add Attachment