Service Request Ticket - # 81087

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 07, 2023 01:27 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210773[Edit Inv] (opens in a new window) Bldg/Room HL 117
Service Tag 8B9XTG3 Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7001F Location Christopher Mansayon

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:83:C7


Wireless NIC D4:54:8B:B7:92:9C


TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public

Entered by Date Memo
John Rushing Oct 11, 2023 02:29 PM
We swapped out the NVME.  This should be 100% new hardware. 
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Brady Parksion Sep 13, 2023 08:27 AM
Task reassigned to Brady Parksion.
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Brady Parksion Sep 13, 2023 08:27 AM
Status changed from (1) Pending to (5) Completed
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Brady Parksion Sep 13, 2023 08:27 AM
Have not heard anything about it blue screening 
anymore. Going to close ticket.
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Brady Parksion Sep 07, 2023 03:45 PM
updated computer to work properly with dock, 
hopefully this fixes the issue. Leaving ticket 
open for a bit to make sure issue is resolved. 
Left laptop at front desk. Christopher is going to 
come in an pick up the laptop.
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Kyla Aitaro Sep 07, 2023 01:33 PM
user dropped of device. 

stored it in the INBOX shelf. 
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Kyla Aitaro Sep 07, 2023 01:27 PM
user called regarding their laptop crashing 
randomly. It first occurred last night at 10:40pm, 
and today at 11:53am. 

user will be bringing in device sometime today or 
tomorrow 
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