Service Request Ticket - # 81096

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2023 01:20 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150661[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RN1JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RN1JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:14:18:FF


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public

Entered by Date Memo
Brady Parksion Sep 22, 2023 11:23 AM
Status changed from (1) Pending to (5) Completed
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Brady Parksion Sep 22, 2023 11:23 AM
Computer delivers and hooked up. They also said it 
was slower than they wanted. instructed them that 
they may have to put in a GFA request to have a 
computer with an NVMe installed in the computer.
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Brady Parksion Sep 22, 2023 10:16 AM
Task reassigned to Brady Parksion.
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Brady Parksion Sep 22, 2023 10:16 AM
****This is an outgoing email****

Good morning Sharyne,

I am available today to drop off this computer if today 
works good for you, I leave today at noon, so just let 
me know when I would be able to stop by.

Thanks,

-Brady
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Brady Parksion Sep 13, 2023 03:57 PM
****This is an incoming email****
Correct.

-Sharyne Ryals
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Brady Parksion Sep 13, 2023 11:10 AM
****This is an outgoing email****
Sounds good, when myself or someone else has a moment, we'll stop by and do the 
setup. Just to confirm, it's just the computer I need to bring over? The monitor(s), 
keyboard, mouse, and dock are already there?

-Brady
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Brady Parksion Sep 13, 2023 11:10 AM
****This is an incoming email****
I am here in BELL 231A Monday - Friday 8-4:30.  I 
can let you in anytime.

-Sharyne Ryals
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Brady Parksion Sep 13, 2023 10:20 AM
****This is an outgoing email****

Yeah, I can do that. I’m not sure when I’ll be able to get to it. Are 
they specific days/times someone is available for me to do it(If the 
room is always open I don’t mind just hooking it up when I get 
some time).



Thanks,



-Brady
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Brady Parksion Sep 13, 2023 10:20 AM
****This is an incoming email****

Great, thank you so much.  Will someone be able to bring it back 
over and hook it up in BELL 110A.  No rush on this though.



Sharyne Ryals (she/her)
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Brady Parksion Sep 13, 2023 10:05 AM
Machine up to date. Placing machine in the outbox. Not sure if 
Sharyne is going to come pick up the machine or if we are 
dropping it of yet.
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Brady Parksion Sep 13, 2023 10:03 AM
****This is an outgoing email****

Everything seems to be functioning as intended. It may seem 
slower at times because of the hard drive it is using. The current 
hard drive in the machine is a hard disk instead of an NVMe we 
have in newer machines. 



With what you have in the machine, it is 100% function and should 
work fine for normal use.



Thanks,



-Brady
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Brady Parksion Sep 13, 2023 09:59 AM
****This is an Incoming email****

No, that sounds like all we need.  It has only been used 
sporadically in the last few years, but the faculty member is 
returning to campus and will need to use it.  Does it seem to be 
functioning well?



Sharyne Ryals (she/her)
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Brady Parksion Sep 13, 2023 08:25 AM
****This is an outgoing email****
Hi Sharyne,

I need some additional information regarding service 
request #81096

Description: Needs software and windows update

I'm working on getting this computer up to date. Is 
there anything else you wanted updated besides the 
standard windows/dell updates we normally do?

Thanks,

-Brady
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Brady Parksion Sep 12, 2023 03:43 PM
Checked for updates, windows had none. Checked for 
dell updates and there were none. Computer seems up 
to date when brought in.
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Sam Sevugan Sep 11, 2023 01:24 PM
stored 20150661[Edit Inv] in the INBOX shelf. 
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Sam Sevugan Sep 11, 2023 01:23 PM
Sharyne dropped off 20150661[Edit Inv] for software and 
windows update. Computer is assigned to Maureen 
Dolan Rm BELL 210A but Sharyne will be the point 
of contact as Maureen won't be on campus until the 
beginning of Fall Term 2023. 
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