Service Request Ticket - # 81097

Service Request Ticket - # 81097

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Service Request Information

CONTACT	Name	LeClerc, Alex	Date	Sep 11, 2023 02:44 PM
	Department	Computer Science Division	Phone
	Location		Email	leclerca@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20220072 (opens in a new window)	Bldg/Room	ITC 310A
	Service Tag	GPYLKR3	Description	XPS 13 Plus
	Serial No.	GPYLKR3	Location	Unassigned
	CPU	Intel® Core- 17 EVO non-vPro Process
	OS	Unknown	Software
	Wired NIC	A0:59:50:55:2A:53
	Wireless NIC	CC:96:E5:99:66:75

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 12, 2024 11:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 27, 2023 09:59 AM	Task reassigned to John Rushing.	Add Attachment
Jack Martinis	Sep 27, 2023 04:54 PM	**incoming** Hi Jack, I don't need help installing this software, I just need the software key. I can't and won't be using MaxQDA on WOUs servers because I have some data I am doing research with that I do not want to be accessible centrally. All I need is the software key for MaxQDA for the install on my own machine, due to WOUs policies about who can purchase software with which indexes. I can stop by next week and get the software key, the last week and this week have been busy.	Add Attachment
Jack Martinis	Sep 27, 2023 09:21 AM	**This is an outgoing email** Hi Alex, I need some additional information regarding service request #81097 Description: Install MAXQDA Standard for Alex LeClerc W20220072 (I put on the T:Drive) Did anyone ever install this for you? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 12, 2023 01:57 PM	**This is an outgoing email** I have been informed that we aren't able to send out / email keys, that's why someone from UCS will have to put in the key for you. We got the license yesterday. As for adobe, I believe there is a special creative cloud installer for the university, so if you installed the normal creative cloud straight from adobe there may be some issues. There should be an adobe download within the WOU portal under Programs for Everyone. If you have adobe's version, you would need to make sure it is uninstalled along with any programs that were installed with adobe's version and redownload them under the university's creative cloud. I would start there and see if the issue persists. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 12, 2023 01:57 PM	**This is an email** Hi Jack, Just to be clear I don't need assistance installing MaxQDA I just need UCS to purchase the license and give me the license number, at least I was told that it was campus policy to do it this way. I also already have creative cloud installed on both laptops, however I cannot access any of the applications on my personal laptop (it asks for me to "try" rather than "install"). I have signed in on the correct account on my personal computer, have double checked the plans / account, etc so I need help troubleshooting that. --Alex	Add Attachment
Jack Martinis	Sep 12, 2023 10:31 AM	**This is an outgoing email** Hi Alex, Tomorrow, Thursday or next week all works! There will be someone present at UCS that can assist you with this anytime M-F, 8am to 5pm. MaxQDA should install pretty quick. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 12, 2023 10:30 AM	**This is an email** Hi Jack, Tomorrow would work or Thursday of this week would work, otherwise I am on campus next week but have a little less flexibility. --Alex	Add Attachment
Jack Martinis	Sep 12, 2023 09:20 AM	**This is an outgoing email** Hi Alex, Description: Install MAXQDA Standard for Alex LeClerc W20220072 Are you available anytime to pop into UCS to have this installed? Someone could also meet you at your office. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 12, 2023 09:19 AM	Contact changed from Tracy Boyson to Alex LeClerc.	Add Attachment
Joanie Kinnaman	Sep 11, 2023 02:44 PM	her email is leclerca@wou.edu	Add Attachment