Service Request Ticket

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Service Request Information

CONTACT	Name	Krawczyk, Jason	Date	Sep 11, 2023 03:44 PM
	Department	Capital Planning & Construction	Phone	88043
	Location		Email	krawczykj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20220023 (opens in a new window)	Bldg/Room	TODD 116
	Service Tag		Description	Xerox VersaLink C400/DN Color Laser Printer
	Serial No.	7HB949091	Location	Jason Krawczyk
	Model	C400DN	Hostname	cpc-spackle
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages,	Ink/Toner Refill
	Wired NIC	9C:93:4E:D3:B4:59

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	May 30, 2024 01:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	May 30, 2024 01:10 PM	closing ticket for age and no response to email outreach	Add Attachment
David Kunz	May 24, 2024 01:37 PM	**This is an email** Hi Jason, Have you received toner for the W20220023 printer yet? If so, Are you still having issues with the grey prints? Thanks, David	Add Attachment
John Rushing	May 20, 2024 11:38 AM	Task reassigned to David Kunz.	Add Attachment
John Rushing	Feb 12, 2024 09:12 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Jan 08, 2024 10:26 AM	Task reassigned to John Rushing.	Add Attachment
Monica Valencia	Jan 08, 2024 10:26 AM	Replaced the waste cartridge but wasn't able to print since they are out of toner.	Add Attachment
Monica Valencia	Dec 21, 2023 03:20 PM	Here is the tracking for the waste toner: 9405511206210402373658	Add Attachment
Monica Valencia	Dec 21, 2023 09:34 AM	Sending a waste toner Brian from LCI should have tracking on it later today	Add Attachment
Monica Valencia	Nov 30, 2023 09:40 AM	**This is an email** Still grinding, but i ran out of ink so i don't hear the grinding anymore	Add Attachment
Monica Valencia	Nov 30, 2023 09:37 AM	Emailed Jason to see if the printer is still having issues	Add Attachment
Monica Valencia	Oct 24, 2023 09:13 AM	John and the tech replaced a part on the printer this past Thursday. They were going to send out another part for the printer and see if that fixes the issue	Add Attachment
Monica Valencia	Oct 17, 2023 10:41 AM	Received part for the printer waiting to get a call from the Xerox Tech	Add Attachment
Monica Valencia	Sep 21, 2023 02:51 PM	Ref# 26148064 for the grinding shuttering noise	Add Attachment
Monica Valencia	Sep 15, 2023 10:56 AM	Reference#26145347 3-5 days delivery of imaging unit.	Add Attachment
Monica Valencia	Sep 15, 2023 10:49 AM	Called Xerox to get an imaging unit to replace the one that he has. The Black one is going out and needs to be replaced.	Add Attachment
Monica Valencia	Sep 13, 2023 02:41 PM	Task reassigned to Monica Valencia.	Add Attachment
Kyla Aitaro	Sep 11, 2023 03:47 PM	Printer Location : Todd Hall 116	Add Attachment
Kyla Aitaro	Sep 11, 2023 03:45 PM	**This is an email** yes, tried restart of both computer and printer, looked through printer options if there was a clean mode but could not find one, searched through the printing options to make sure i was not in some weird grayscale mode, this has been happening for 2 weeks,	Add Attachment
Kyla Aitaro	Sep 11, 2023 03:44 PM	**This is an email** \\Threesisters\CPC-Spackle will only print in grey, the black ink says it's at 95% and even the test pages only print in grey. The grey does not show up on scanned contracts and I must have it print in black. this printer is in Todd hall 116 thanks jason	Add Attachment