Service Request Ticket - # 81103

Service Request Information

CONTACT Name Ryden, Kacie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2023 10:52 AM
Department Registrar’s Office Phone 88506
Location Email rydenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140712[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7P9WD42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7P9WD42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from 20110132- HLM 7 WIN license from VISA2012003381

Wired NIC 98:90:96:D6:8D:8A


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact lmccoy21@wou.edu 88925

Tracking

Entered by Date Memo
Laurie McCoy
Email

Public

Entered by Date Memo
Charlee Hreha Dec 04, 2023 08:34 AM
****This is an incoming email****
Thank you for checking in! Have a great weekend!
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Laurie McCoy Nov 17, 2023 10:38 AM
Status changed from (1) Pending to (5) Completed
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Laurie McCoy Nov 17, 2023 10:38 AM
Task reassigned to Laurie McCoy.
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Laurie McCoy Nov 17, 2023 10:38 AM
Updated location in inventory
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Charlee Hreha Nov 17, 2023 09:33 AM
****This is an outgoing email****
Hi Kacie,

Thank you so much for the information! I will update 
inventory and get this service request closed! 
Again, thank you for your communication and help, 
and have a great day!

~Charlee Hreha (UCS Support Tech)
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Charlee Hreha Nov 17, 2023 09:02 AM
****This is an incoming email****

Hi Charlee!

Someone in our department decided to keep one 
monitor, and we had the other one picked up 
already by someone in UCS. This monitor is now in 
Todd 321 with Dr. Jay Schwartz. The WOU number is 
20140733[Edit Inv].

Please let me know if I can help with anything 
else!

Thanks!
Kacie
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Charlee Hreha Nov 17, 2023 08:26 AM
****This is an outgoing email****
Hi Kacie,

I need some additional information regarding service 
request #81103

Description: Equipment Pickup: PC & Two monitors 
Todd 325

Did you or someone in your department decide to keep 
the monitors? If so would you be able to let us know 
who and what room they were assigned to? If you 
decided not to keep them however let us know and we 
can come pick them up at your convenience!

Thank you and have a great day!

~Charlee Hreha (UCS Support Tech)

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Jack Martinis Nov 01, 2023 04:51 PM
Need to see how to 'assign' these in inventory
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Jack Martinis Nov 01, 2023 11:55 AM
****incoming****

Hi Jack! 

No problem! The numbers are 20140733[Edit Inv] and 20101502[Edit Inv].

Thank you!
Kacie
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Jack Martinis Nov 01, 2023 10:49 AM
****This is an outgoing email****
Hi Kacie,

what were the wou numbers for the two monitors? If 
you / your department wanted to keep them I just 
have to update inventory first.

-Jack Martinis, UCS Tech.
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Jack Martinis Nov 01, 2023 10:48 AM
Brady and Charle went over and picked up the 
desktop in question, the two monitors that they 
were supposed to pick up were old / going to be 
PDR'd and they let Kacie know this, so they are 
keeping them for further use. Will have to get WOU 
numbers of the monitors to update this.
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Jack Martinis Oct 31, 2023 09:48 AM
****incoming****

Hi Jack!

Sorry for the late reply; I was out of the office last Friday. Sorry our schedules haven't been coinciding in the last few weeks! Do you have any time this week to schedule a pickup? Here are the times I am available in Todd Hall this week:

Monday: 12:30 - 4:30
Tuesday: 8 - 12
Wednesday: 8 - 12
Thursday: 8 - 4:30

If none of those times will work for you, please let me know, and we can figure something out. I will be in Maaske Hall during the times where I am not in Todd, so if needed I can come over to Todd really quickly and pass off the equipment to you.

Thanks!
Kacie 
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Jack Martinis Oct 27, 2023 10:12 AM
****This is an outgoing email****
Hi Kacie,

I need some additional information regarding service request #81103

Description: Equipment Pickup: PC & Two monitors Todd 325

Am I able to pick this equipment up today? Is there anyone else near where this equipment is stored that I can coordinate a pickup time with? 

-Jack Martinis, UCS Tech.
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Jack Martinis Oct 04, 2023 09:03 AM
****incoming****

No problem! I will be in Todd from 8-12 tomorrow, so if those times work for you, then that would be great! If not, no worries at all, we can find another time!

Thanks!
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Jack Martinis Sep 27, 2023 11:55 AM
****incoming****

I am in Criminal Justice all day today, but Michelle Gallagher is using that office today! I messaged her to see if she has any availability between meetings, so I am waiting for a response from her!
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Jack Martinis Sep 27, 2023 10:12 AM
****This is an outgoing email****
Hi Kacie,


Would anyone be able to pick these up today?

-Jack Martinis, UCS Tech.
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Jack Martinis Sep 27, 2023 10:11 AM
****This is an email****

Thanks for checking in! I don't believe anyone has yet. 
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Jack Martinis Sep 27, 2023 10:11 AM
disregard last two memos
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Jack Martinis Sep 27, 2023 10:04 AM
****outgoing****

No problem! Any time you want to pop into UCS, or if you are on campus, someone could come out to you to put these on quickly. It should take about 5 minutes or less.

-Jack Martinis, UCS Tech.
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Jack Martinis Sep 27, 2023 10:03 AM
****incoming****
Hi Richard,

It hasn't been taken care of yet, but unfortunately I'm unable to be on campus today. I will be tomorrow, and Tues and Wed next week.

Thanks!

Kate
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Jack Martinis Sep 27, 2023 09:56 AM
****This is an outgoing email****
Hi Kacie,

I need some additional information regarding service request #81103

Description: Equipment Pickup: PC & Two monitors Todd 325

Did anyone pick this equipment up yet?

-Jack Martinis, UCS Tech.
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Sam Sevugan Sep 19, 2023 08:47 AM
****This is an email****
Hi there!

I just realized I forgot to include my office 
hours in this email so that your techs can know 
when they can swing by and pick up the computer. 
Sorry about that! Here are my office hours: 

Monday 8am-12pm in MA 207, 12:30pm-4:30pm in TODD 
325

Tuesday 8am-12pm in TODD 325, 12:30pm-4:30pm in MA 
207

Wednesday 8am-12pm in TODD 325, 12:30pm-4:30pm in 
MA 207

Thursday 8am-4:30pm in TODD 325

Friday 8am-4:30pm in MA 207



The computer is in Todd 325, so people are welcome 
to come by whenever I am in Todd! Also, our 
division retreat will be this coming Thursday, so 
I will most likely be away from the office during 
that time. 

Please let me know if there is anything else you 
might need from me!

Thanks!
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Sam Sevugan Sep 12, 2023 10:52 AM
Monitors:

20140733[Edit Inv] and 20101502[Edit Inv].
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Sam Sevugan Sep 12, 2023 10:52 AM
****This is an email****
Hello!

There is a spare PC and two monitors that have 
been in my office (Todd 325) for a while, and we 
were wondering if you guys would be able to come 
pick them up. The WOU number for the computer is 
20140712[Edit Inv].

Please let me know if you need more information 
from me. 

Thank you!
Kacie
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