Service Request Ticket - # 81108

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2023 12:23 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20220814[Edit Inv] (opens in a new window) Bldg/Room TODD 221
Service Tag Description Microsoft 13-inch Multi-Touch Surface Pro 8 Platinum Bundle with Black Surface Pro Keyboard
Serial No. 0F004A8221101J Location Guadalupe Maravilla TRI Assessor - jazming prado

CPU Unknown


OS Unknown Software
TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Brady Parksion Sep 13, 2023 08:24 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Sep 13, 2023 08:23 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Sep 12, 2023 02:11 PM 
I added her admin rights to the tablet / laptop. She was able to download the software she was trying to install. Closing ticket.
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Sam Sevugan Sep 12, 2023 12:36 PM 
Contact Info: V00295985, 9712943568
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Sam Sevugan Sep 12, 2023 12:23 PM 
She dropped by unexpectedly @12pm and needs admin 
rights to download a software. I tried ucsadmin 
but it didn't take. 

She will be back @1-1:30pm 

I told her we can wait for a tech to come back 
from lunch to add admin
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