Service Request Ticket - # 81119

Service Request Information

CONTACT Name Breyer, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2023 11:25 AM
Department Student Health & Counseling Center Phone 88873
Location Email breyert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160394[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DR6DNC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. DR6DNC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:05:A4:AC


Wireless NIC 94:53:30:03:0F:A1

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Sep 22, 2023 10:10 AM 
Task reassigned to Brady Parksion.
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Brady Parksion Sep 22, 2023 10:10 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Sep 22, 2023 10:10 AM 
Put zoom on computer and helped Thomas quickly 
connect to Medicat.
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Brady Parksion Sep 20, 2023 09:03 AM 
****This is an outgoing email****
Hi Thomas,

I need some additional information regarding service 
request #81119

Description: *Wednesday 9/20* - Download Zoom, 
Connect laptop to internet, access Medicat

Just checking to see if you're available this 
morning for me to come do updates for your computer.

Thanks,

-Brady
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John Rushing Sep 18, 2023 08:11 AM 
Chris Silva - Called and said he will be there on Tuesday if we can look at it earlier.  He also said Medicat connection was ok, but it still needs Zoom and Windows Updates.
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Lourdes Salazar Sep 14, 2023 11:25 AM 
Chris Silva in SHCC 88273 called and requested someone helps Thomas out 
on Wednesday Morning 9/20 of next week. Thomas will be seeing patients 
later that day so he needs help first thing in the morning. He Needs the 
H and I mapped on the computer, Zoom downloaded, and Computer connected 
to the internet it's Strictly just the laptop in the office. He needs 
help getting Medicat set up (he has the proper Medicat acccess but would 
like someone to help him access Medicat properly). Office located first 
floor room 117 in SHCC
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