Service Request Ticket - # 81121

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2023 01:02 PM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140883[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 6500/DN Color Printer
Serial No. SYXE147777 Location PDR

Model 6500/DN Hostname lasdeansoffice.wou.edu
Notes 600dpi x 600dpi (B&W), 600dpi x 600dpi (color), 24ppm (B&W), 24ppm (color), 250sheet(s) Capacity, Legal (8.5 in x 14 in), USB Type B, RJ-45, 256MB Installed RAM, 768MB Maximum RAM, 1 Year Warranty; ALSO on P0097922 Xerox 250-Sheet Feeder #097S04070 IP:140.211.76.13 Ink/Toner Refill Xerox Black High Capacity Toner #106R01597, Xerox Cyan Standard Toner #106R01591, Xerox Magenta Standard Toner #106R01592, and Xerox Yellow Standard Toner #106R01593

Wired NIC 9C:93:4E:5E:4E:E6

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Nov 06, 2023 02:58 PM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Nov 06, 2023 02:38 PM 
****This is an email****
We're more thinking along the lines of replacing the whole printer but haven't had time yet to check out other options.
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Monica Valencia Nov 06, 2023 02:10 PM 
Status changed from (4) On Hold to (1) Pending
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Monica Valencia Nov 06, 2023 02:10 PM 
Followed up to see if they are going to replace the fuser or the printer
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Monica Valencia Oct 25, 2023 09:14 AM 
Status changed from (1) Pending to (4) On Hold
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Monica Valencia Sep 26, 2023 09:32 AM 
Task reassigned to Monica Valencia.
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Monica Valencia Sep 14, 2023 03:29 PM 
The fuser is broken. They will need to order a 
replacement one since the printer is not on the 
eConcierge warranty due to it being too old. I let 
the user know 

Link the the fuser 
https://www.precisionroller.com/fuser-assemblies--
-units-for-xerox-phaser-6500n/details_70902.html
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Brady Parksion Sep 14, 2023 02:51 PM 
Founds printer has broken gear on the inside. W# 20140883[Edit Inv]. 
Going to check in with Monica on what to do next, bringing piece 
that broke off back to the office.
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Kyla Aitaro Sep 14, 2023 01:03 PM 
Debbie is available until 2pm today, and will not be 
in tomorrow.
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Kyla Aitaro Sep 14, 2023 01:02 PM 
Debbie called regarding their printer: threesisters-
LAS-Deans Office making odd noise and a "paper 
jammed" notification on the screen.
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