Service Request Ticket - # 81122

Service Request Ticket - # 81122

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Gonzalez, Michael	Date	Sep 14, 2023 01:16 PM
	Department	Athletics	Phone
	Location		Email	gonzalezmr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130698 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4622/DT Laser Printer
	Serial No.	D6X450464	Location	PDR
	Model	4622/DT	Hostname	ath-hallway.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.112.24 ECONCIERGE: Xerox High Capacity Black Toner Cartridge #106R01535 $313.37 VISA2016006183	Ink/Toner Refill
	Wired NIC	00:00:AA:D9:6B:FD

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Dec 12, 2023 09:05 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Monica Valencia	Dec 12, 2023 09:05 AM	Printer Drum replaced and it did test prints. None of them had smudges on them	Add Attachment
Brady Parksion	Nov 07, 2023 03:45 PM	W20130698 Is the printer. Double checking if part is still back ordered. When we checked the manufacturer they listed the part as back ordered.	Add Attachment
Monica Valencia	Oct 25, 2023 09:14 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Monica Valencia	Oct 25, 2023 09:14 AM	part is backordered according to Joanie	Add Attachment
Monica Valencia	Sep 20, 2023 09:57 AM	He is going to place a purchase request for the drum cartridge	Add Attachment
Monica Valencia	Sep 20, 2023 09:00 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Sep 20, 2023 09:00 AM	Emailed him about the drum replacement and replacement printer options	Add Attachment
Monica Valencia	Sep 15, 2023 09:31 AM	Emailed for a good time to come clean it. I will need to vacuum and clean the printer out. It will be noisy so trying to find a good time when there aren't many people around or he can give staff a heads up it is happening	Add Attachment
Kyla Aitaro	Sep 14, 2023 01:18 PM	**This is an email** It is currently disconnected. It needs to be inspected. Best, Michael Gonzalez	Add Attachment
Kyla Aitaro	Sep 14, 2023 01:17 PM	**This is an email** The printer is in the hallway upstairs in NPE, no office. ATH-Hallway on Three Sisters Best, Michael Gonzalez	Add Attachment
Kyla Aitaro	Sep 14, 2023 01:17 PM	**This is an outgoing email** Hello, Can I get the WOU number or name of this printer? Also, what is the room number where this printer is located in? Best, Lourdes	Add Attachment
Kyla Aitaro	Sep 14, 2023 01:16 PM	**This is an email** Hello UCS, Our printer up stairs in NPE needs some assistance. We recently purchased a new toner and that toner is now spilling on all our prints. Best, Michael Gonzalez	Add Attachment