Service Request Ticket - # 81124

Service Request Information

CONTACT Name Jackson, Paige   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2023 03:33 PM
Department Student Success & Advising Office Phone 89391
Location Email jacksonpa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Andrew Zhen Sep 21, 2023 02:02 PM 
Status changed from (2) Scheduled to (5) Completed
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Andrew Zhen Sep 21, 2023 02:02 PM 
Delivered
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Andrew Zhen Sep 21, 2023 10:07 AM 
****This is an outgoing email****
Hi Paige,

No problem! I'll meet you after lunch at 1:30 PM.

Best,
Andrew
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Andrew Zhen Sep 20, 2023 12:18 PM 
Status changed from (1) Pending to (2) Scheduled
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Andrew Zhen Sep 20, 2023 12:18 PM 
****This is an email****
Hi Andrew,

Would you be able to drop it off either tomorrow, 
Thursday 9/21 between 1:30-3pm or Monday, 9/25 
between 8am-12pm?

Thanks!!
Paige
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Andrew Zhen Sep 20, 2023 09:26 AM 
****This is an outgoing email****
Hello Paige,

Thank you for getting back to me.

I can deliver to either, but a staff member is 
preferred.

I can come in and check if you are in at the time 
of delivery, if you aren't in I can hand it in to 
the front desk and reply to this email. Specifying 
who I handed this to at the front desk.

Best,
Andrew
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Andrew Zhen Sep 18, 2023 12:53 PM 
****This is an email****
Thanks, Andrew! We're really just using an 
internet browser, so I don't think any special set 
up would be required. Is it possible to leave the 
ipads with our front desk anytime M-F from 8am-5pm 
or do you need a staff member to be there for the 
initial hand off?
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Andrew Zhen Sep 18, 2023 10:22 AM 
****This is an outgoing email****
Hi Paige,

I need some additional information regarding 
service request #81124

Description: 2 Apple iPads need set up.  Requested 
delivery 9/28

I've completed the setup for the iPad, is there 
other specific apps you need installed on the iPad 
before delivery?

On the topic of delivery, let's set-up a good time 
to deliver. We are available from Monday to Friday 
8AM - 5PM.

Let me know what is needed and works best!

Best,

Andrew Zhen
Student Tech | University Computing Solutions
Western Oregon University
345 Monmouth Ave N | Monmouth, OR 97361
azhen23+ucs@mail.wou.edu
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