Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Sep 15, 2023 08:17 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190682 (opens in a new window)	Bldg/Room	WUC 210I
	Service Tag	JSZQH03	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	JSZQH03	Location
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:7A:22:9B

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Sep 15, 2023 11:26 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Sep 15, 2023 11:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Sep 15, 2023 11:26 AM	Computer swapped back to Raid On. Changed bios to find NVMe, booted computer and logged in to verify it worked. Computer working as intended. Still need to update printers to connect to lab. Ref SR 80944.	Add Attachment
Sam Sevugan	Sep 15, 2023 08:21 AM	There was an attachment she sent but I am unable to attach it. See her email.	Add Attachment
Sam Sevugan	Sep 15, 2023 08:17 AM	**This is an email** Greetings, The cpu in the Wolfpack lounge in room 120 in the WUC will not turn on. Attached is what it shows when I turned it on this morning. Can someone check it out? It also need to print to the printers in the Wuc computer lab This cpu was just in to have a new part installed. 20190682. Thanks, Chelsee	Add Attachment