Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Sep 15, 2023 08:28 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160111 (opens in a new window)	Bldg/Room	WUC 138
	Service Tag	CV9QPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	CV9QPD2	Location	HVAC- heating and cooling station,(monitored by PP), replacing W#20120012)
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Andover Continuum HVAC client
	Wired NIC	18:66:DA:1C:B3:3E

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Sep 15, 2023 11:39 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Sep 15, 2023 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Sep 15, 2023 11:39 AM	Computer had DNS issue. Paul fixed the issue and computer should be working at this time.	Add Attachment
Brady Parksion	Sep 15, 2023 09:41 AM	Checked computer, confirmed it is not connecting to internet attaching images of ipconfig and port. Connected to port 3.	Add Attachment 562B2C66-4EE1-4B06-9BF2-534C32F82D8E.jpeg 359283E5-7215-4234-94A4-AAEAD84919A2.jpeg
Sam Sevugan	Sep 15, 2023 08:28 AM	**This is an email** Greetings, Cpu 20160111 which controls the heating and cooling in the WUC will not connect to the internet. In room 138. Can a tech come out to get it connected? This cpu has very specific software added to it from an outside vendor. I'd prefer no reimaging given the downtime and expense to have the software reinstalled. This cpu was working just fine yesterday. Thanks, Chelsee	Add Attachment