****This is an incoming email****
I think it is okay to close the ticket.  The headset 
did turn on one more time using the bluetooth but I 
was shown how to shut it off

Changed USB settings to not turn off device to 
save power and changed sound setting so apps 
should not have direct control over the device. 
Dell updates were up to date. Going to lave ticket 
open for a bit to see if she still has the same 
issue.

****This is an email****
Hey Mike, 
We took a look at your laptop and the bluetooth 
seems to be working fine after some driver 
updates! We will drop it off this afternoon at 
public safety so that it will be ready for you 
Monday morning when you come back!

Run Dell Command updates and check general windows 
updates (optional updates) as well

She reported that her Plantronics - Voyager 5200 UC 
Bluetooth headset is sometimes auto answering Zoom 
Phone calls. 

Confirm that the headset has the current firmware 
installed; 
https://support.poly.com/support/s/article/How-to-
update-Voyager-5200-headset-s-firmware

Also, confirm that the current Bluetooth drivers are 
installed for the computer.

Status changed from (1) Pending to (5) Completed

Took computer back to UCS, to install an NVMe and 
speed up computer. Once it's finished ill be taking 
it back to PS. Sitting on imaging counter cloning 
hard drive currently.

****This is an email****

Kyla,

I am just checking in on SR#81131, I haven't seen 
any techs yet to work on my computer.  I am only 
here until 5 pm today and then I will be out of 
the office tomorrow.  If you have an ETA that 
would be great.

Thanks,

****This is an incoming email****

Just starting/restarting takes a long time.  I do 
experience delays when opening programs or typing; 
it takes a little while for the programs to open 
and the letters to start.  I am not trying to be a 
pain but if I have to restart my computer for some 
reason during the day (especially after updates) 
it will take 30-45 minutes before I can log in 
again.

The only time I had the DP/VGA cable not found is 
when I moved my monitor too far and it fell out.  
I just plugged it back in and it worked fine.  No 
screens of death or anything.  Just delayed 
starting and opening programs.  And it hasn't made 
that sound again since we restarted.

Just wanted to let you all know.

Thanks Kyla for checking on it.

****This is an incoming email****

Good afternoon,
 When I got back to the office this afternoon my 
computer was making a weird noise that the fan was 
going out.  But it is more like the video card was 
vibrating.  I shut it down and restarted it and 
the sound has gone away for now.
  
Normally my computer takes a long time to start up 
and restart on a daily basis.  When I log out at 
night I always restart my computer so updates can 
be pushed to it.  

I guess after all my babbling I didn't know if 
someone would be able to look at my computer when 
they have a few minutes.

My WOU asset tag number for my PC is 20181050, if 
that helps.

Thank you for your time and hard work.

Sincerely,

--
Laura Freeborn