Service Request Ticket - # 81133

Service Request Information

CONTACT Name Normand, Kate   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2023 03:08 PM
Department The Research Institute Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211246[Edit Inv] (opens in a new window) Bldg/Room TODD 244
Service Tag 6ZTDGL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 6ZTDGL3 Location Patrick Aldrich

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:36:53:8F


Wireless NIC 20:C1:9B:F9:5A:24

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Nov 22, 2023 03:29 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Nov 22, 2023 03:29 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Nov 22, 2023 11:58 AM 
I feel like closing this ticket, if they want admin rights they know how to get them.
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Kyla Aitaro Nov 17, 2023 02:18 PM 
****This is an OUTGOING email from the ucshelpdesk 
email address****

Hi Kate,

I was wondering if you still need admin rights 
bestowed on your laptop or if that has already 
been done for you? If not, we are open 8a-5p 
Monday through Friday (we are closed 11/23-11/24 
for the Holiday) if you want to stop by or we can 
send someone to you to get you set up!

Thank you and have a great day!

~Charlee Hreha (UCS Support Tech)

--
Service Request Desk
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Kyla Aitaro Nov 17, 2023 02:17 PM 
Charle accidentally sent the outgoing to my email 
address (kaitaro22@mail.wou,.edu). 

I am re-sending e-mail to normandk@mail.wou.edu
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Charlee Hreha Nov 17, 2023 08:39 AM 
****This is an outgoing email****

Hi Kate,

I was wondering if you still need admin rights 
bestowed on your laptop or if that has already 
been done for you? If not, we are open 8a-5p 
Monday through Friday (we are closed 11/23-11/24 
for the Holiday) if you want to stop by or we can 
send someone to you to get you set up!

Thank you and have a great day!

~Charlee Hreha (UCS Support Tech)
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Jack Martinis Oct 27, 2023 10:48 AM 
user said they will stop by 'next week' (10/30 - 11/3).
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Jack Martinis Oct 27, 2023 10:21 AM 
****outgoing****

If you still need admin rights bestowed, you can stop in whenever you have a chance to UCS on campus, ITC 009 and we can put those on in a few minutes.

-Jack Martinis, UCS Tech.
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Jack Martinis Oct 27, 2023 10:20 AM 
****incoming****

Yes, I still need this done but am unable to make it to campus until next week.
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Jack Martinis Oct 27, 2023 09:39 AM 
****outgoing****

Hello Kate,
I have a service request here saying that you needed your admin rights bestowed on laptop 20211246[Edit Inv]. Is this still true?
-Jack Martinis, UCS Tech.
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Jack Martinis Sep 27, 2023 09:45 AM 
****This is an outgoing email****

Hi Kate,

has anyone taken care of this for you? If not, are you possibly available today to do this? It is a really fast process, and if you are on campus someone would be able to come to you.

-Jack Martinis, UCS Tech.
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Kyla Aitaro Sep 15, 2023 03:18 PM 
****This is an incoming email****

Hi,

I'm sorry I wasn't able to come to campus today. 
I'll be back on campus Wednesday (in training from 
8:30-12; free after 1:30) and Friday (available 
from 10:30-1 and between 2 and 3). Do you have any 
availability during those times? I could 
potentially come to campus an additional day if 
needed.

Thank you!

Kate
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Kyla Aitaro Sep 15, 2023 03:10 PM 
user asked if Pat Aldrich, her supervisor, bring 
over the laptop but I recommended that Kate come 
in with it since she will be the one assigned to 
the device therefore her username and password is 
needed in order to be granted admin rights for 
device.
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Kyla Aitaro Sep 15, 2023 03:08 PM 
****This is an email****
Hello,

We need to reassign a laptop 20211246[Edit Inv] to Kate 
Normand and grant her Admin rights. Would it be 
best for her to come to UCS with the laptop to get 
that done?

Thank you,
Ikaika
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