Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Michael	Date	Sep 15, 2023 05:09 PM
	Department	Athletics	Phone
	Location		Email	gonzalezmr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121262 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	18KPHX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18KPHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:48:32

TECHS	Submitted by	Andrew Zhen	Contact	azhen23@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 27, 2023 12:18 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Sep 27, 2023 12:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 27, 2023 12:18 PM	This desktop has a direct replacement lined up for it, listed in SR 81166. Since nothing will be done with this desktop asides PDR, I am closing this ticket.	Add Attachment
Andrew Zhen	Sep 18, 2023 12:50 PM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #81135 Description: Replace desktop // drive and add printer For W20121262, unfortunately unable to install a new drive for the PC due to the motherboard being too old. To purchase a new PC for the department here is the link. https://wou.edu/purchaserequest Best, Andrew Zhen Student Tech \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu	Add Attachment Public
Andrew Zhen	Sep 15, 2023 05:09 PM	Needs printer to be added to the pc // too slow to access either needs replacement or NVMe	Add Attachment