Service Request Ticket

Service Request Information

CONTACT	Name	Dowhower, Daniel	Date	Sep 18, 2023 08:39 AM
	Department	Health & Exercise Science	Phone	89042
	Location		Email	dowhowerd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200136 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 16-inch MacBook Pro with Touch Bar: 2.6GHz 6-core 9th-generation Intel Core i7 processor, 512GB - Space Gray #MVVJ2LL/A
	Serial No.	SC02D9ASYMD6M	Location	parts pile
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	14:7D:DA:69:F8:AC
	Bluetooth NIC	14:7D:DA:63:4A:C0

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 18, 2023 03:40 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 18, 2023 03:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Oct 18, 2023 03:40 PM	He has his new laptop, it just doesn't have nvivo on it. This laptop 20200136 will not turn on, tried a different charger and it still won't. John said something about the motherboard detecting a USB-C surge and shutting down the ports / everything else, and essentially it would need a new motherboard. Not worth it, putting in parts just in case we can use anything off of it later. Closing ticket.	Add Attachment
Andrew Zhen	Sep 27, 2023 11:52 AM	Ref. SR#81165	Add Attachment
John Rushing	Sep 27, 2023 08:13 AM	He put in for GFA, his computer was out of warranty and was too $ to fix.	Add Attachment
Monica Valencia	Sep 18, 2023 08:41 AM	John has the laptop and charger at his desk	Add Attachment
Monica Valencia	Sep 18, 2023 08:39 AM	user brought in Macbook. It is not turning on. They would like us to take a look at it. Dropped off Laptop and charger.	Add Attachment