Service Request Ticket - # 81140

Service Request Information

CONTACT Name Oxford, Jeremiah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2023 10:30 AM
Department Natural Science Division Phone 88680
Location Email oxfordj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210578[Edit Inv] (opens in a new window) Bldg/Room NS 212
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00HT Location Jeremiah Oxford

CPU 11th Generation IntelĀ® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8E:74


Wireless NIC DC:21:48:28:FB:45


TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public

Entered by Date Memo
Andrew Zhen Sep 20, 2023 12:10 PM
Task reassigned to Andrew Zhen.
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Andrew Zhen Sep 20, 2023 12:10 PM
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Sep 20, 2023 12:09 PM
Confirmed with other faculty that this was 
resolved.
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Andrew Zhen Sep 18, 2023 02:04 PM
****This is an outgoing email****
Hi Jeremiah,

We were just following up with you regarding a 
service request that we have for you.  (#81140)

Description: Needs help logging in **11:45 today 
(9/18)

We were informed that your account has been 
deactivated due to your departure. You would need 
to contact HR to reinstate your account before you 
can access the network again.

Best,
Andrew Zhen
Student Tech | University Computing Solutions
Western Oregon University
345 Monmouth Ave N | Monmouth, OR 97361
azhen23+ucs@mail.wou.edu
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Public
Andrew Zhen Sep 18, 2023 12:21 PM
Task reassigned to UCS Tech.
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Andrew Zhen Sep 18, 2023 12:21 PM
Able to login as other users his account is unable 
to login but works with portal with duo
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Monica Valencia Sep 18, 2023 10:30 AM
Unable to login to computer.
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