Service Request Ticket - # 81141

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2023 11:46 AM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230029[Edit Inv] (opens in a new window) Bldg/Room RWEC 158
Service Tag Description Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
Serial No. SD6HJ626R29 Location Katy MaBeck

CPU Unknown


OS Unknown Software

Wireless NIC 6C:7E:67:CD:8F:5B


Bluetooth NIC 6C:7E:67:D2:6A:3E


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public

Entered by Date Memo
Andrew Zhen Oct 04, 2023 12:24 PM
Task reassigned to Andrew Zhen.
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Andrew Zhen Oct 04, 2023 12:24 PM
Task reassigned to Andrew Zhen.
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Andrew Zhen Oct 04, 2023 12:24 PM
Delivered
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Andrew Zhen Oct 04, 2023 09:03 AM
****This is an outgoing email****
Hello Katy,

Sounds good.

See you then,
Andrew
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Andrew Zhen Oct 04, 2023 09:03 AM
****This is an email****
Hi Andrew, Thanks! How about tomorrow at 10:30? :)

Katy (RWEC 158)
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Andrew Zhen Oct 03, 2023 12:58 PM
****This is an outgoing email****
Hi Katy,

Sorry for the delay!

The computer is prepared, let me know when is a 
good time for you that we can deliver it to you.

We are available Monday - Friday from 8 AM to 5 
PM.

Best,
Andrew
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Andrew Zhen Oct 03, 2023 12:34 PM
****This is an email****
Hi Andrew,

Just checking to see if there's an update on the 
computer I ordered. Please see thread below.

Thank you!
Katy

Katy Mabeck (She/Her)
Pre-Education Advisor || University Supervisor
Division of Education & Leadership, Western Oregon 
University
345 N. Monmouth Avenue; Monmouth, OR 97361
Phone: 503-838-9783, Email: mabeckk@wou.edu, 
Office: RWEC 158
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Andrew Zhen Oct 03, 2023 12:34 PM
****This is an email****
Hi Andrew, 

I don't think there's anything aside from what's 
pre-installed.

Thanks!
Katy
Katy Mabeck (She/Her)
Pre-Education Advisor || University Supervisor
Division of Education & Leadership, Western Oregon 
University
345 N. Monmouth Avenue; Monmouth, OR 97361
Phone: 503-838-9783, Email: mabeckk@wou.edu, 
Office: RWEC 158
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Jack Martinis Sep 26, 2023 12:12 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Sep 22, 2023 12:41 PM
****This is an outgoing email****
Hello Katy,

Regarding your General Fund replacement for your 
2014 iMac, is there special software that you need 
installed other than what comes with the standard 
image?

Software that are pre-installed are Adobe, Zoom, 
Chrome, iLife/iWork, and the Office Suite.

Let me know what is needed so we can install that 
for you.

Best,

Andrew Zhen
Student Tech | University Computing Solutions
Western Oregon University
345 Monmouth Ave N | Monmouth, OR 97361
azhen23+ucs@mail.wou.edu


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UCS Service Request Desk
Email: ucshelpdesk@wou.edu
Phone (off-campus): 503-838-8925
Phone (on-campus): 8-8925
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Andrew Zhen Sep 22, 2023 12:32 PM
Standard image complete
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Joanie Kinnaman Sep 18, 2023 01:15 PM
inv 2023-0209
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Joanie Kinnaman Sep 18, 2023 11:50 AM
Contact Info: Katy Mabeck, mabeckk@wou.edu
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Public
Joanie Kinnaman Sep 18, 2023 11:46 AM
Laptop: 20230029[Edit Inv]
dock: 20230043[Edit Inv]
monitor: 20230075[Edit Inv]
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