she said she doesn't have them. I am dropping them off. closing ticket.

Status changed from (5) Completed to (1) Pending

Task reassigned to Brady Parksion.

She picked it up. Closing ticket.

****This is an outgoing email****
Hi Chelsee,

I need some additional information regarding service request #81144

Description: laptop battery needs replacement - waiting for battery to arrive'

Did you or anyone happen to pick up laptop 20180013? Nobody has updated the ticket saying that it was picked up, so I am unsure.

-Jack Martinis, UCS Tech.

placing laptop in outbox

Machine reimaged. New battery installed. Seems to be 
working properly.

Ordered battery today

****This is an outgoing email****

Hello Chelsee, 



Awesome! Ill get to work on reimagine the machine and get it back 
to you as soon as possible.



Thanks,



-Brady

****This is an outgoing email****

Hello Chelsee, 



If you would prefer me to reimage the machine, I can do that. It 
depends how fast you want it back. Once I delete the user profiles 
it could fix the issue, but it depends how quickly you want the 
machine back.



If i reimage it I would expect it to be done by the end of tomorrow 
(assuming there isn’t any special software needed). Deleting the 
users allows me to possibly have it back to you by the end of 
today.



Just let me know what route you would like to go.



Thanks,



-Brady

****This is an outgoing email****

Hello Chelsee,



The laptop has an NVMe in it already. The problem is the NVMe 
doesn’t have enough space to properly store all the data needed 
to run windows or load things it needs. I am noticing a lot of 
accounts on this computer, I can clear all of them and this would 
significantly clear up the disk space without having to reimage it. 
It would delete all the users settings for accounts that I clear, so 
any desktop short cuts and things like that would have to be reset 
up by the individual users.



I can try this first if you want me to, that way if it works I can have 
it back to you in an hour or so.



Thanks,



-Brady

****This is an outgoing email****
Hi Chelsee,

I need some additional information regarding 
service request #81144

Description: Computer not tuning on

I'm looking at the laptop your brought into us, I 
was able to get it turned on and using an HDMI 
cord with sound. I did notice the laptop cannot 
keep battery life and it is running very slow. 
Looking more in-depth at this issue, I noticed 
that the hard drive of the computer doesn't have 
any free space. To resolve this issue (which may 
speed up the computer) I would have to reimage it.

I was wondering if that's something you would like 
us to do?

Thanks,

-Brady

Chelsee dropped off laptop 20180013 it is not 
turning on. They use this laptop for events.  When 
it was it was experiencing issues connected to the 
HMDI not showing up on the projector and no sound.