Service Request Ticket - # 81147

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2023 08:53 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181086[Edit Inv] (opens in a new window) Bldg/Room PP 102
Service Tag 884KDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 884KDW2 Location Back KeyShop #1

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D2:5C

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

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Entered by Date Memo
Brady Parksion Sep 20, 2023 08:58 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Sep 20, 2023 08:58 AM 
Task reassigned to Brady Parksion.
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Brady Parksion Sep 20, 2023 08:58 AM 
Took computer back to UCS and cloned drive to an NVMe, replaced hybrid drive 
with NVMe. Holding hybrid for 1 month incase something happens to new NVMe. 

After cloning, computer wouldn't boot with raid off, kept raid on for now and 
instructed key shop on what would happen if it needed this setting swapped. 

Everything functioning right now, but may get a call in the future for us to 
turn raid off in BIOs.
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Brady Parksion Sep 19, 2023 10:28 AM 
Taking computer back to UCS.



When looking at computer at location, computer wouldn’t boot 
into dell logo. Unable to get into bios. Light comes on like it’s 
powering on, but powers off right away. Power supply fan is 
running with green light on the back of the machine. Graphics card 
fan does not kick on. 



Going to put hard drive in identical computer to see if maybe that 
fixes the issue.
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Sam Sevugan Sep 19, 2023 08:53 AM 
Contact Info: Ella, 88952
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Sam Sevugan Sep 19, 2023 08:53 AM 
Ella, a student worker at PP called in to report 
that their computer won't turn on since yesterday. 
Shandelle is usually their contact for this issue 
but Shandelle directed her to us. 

The computer monitors all the locks on campus for 
the keyshop. They are hoping to have it up as soon 
as possible for ensured security.
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