Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Michael	Date	Sep 19, 2023 01:10 PM
	Department	Athletics	Phone
	Location		Email	gonzalezmr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190705 (opens in a new window)	Bldg/Room	NPE 115
	Service Tag	4DBP513	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4DBP513	Location	Michael Gonzalez, Office Specialist 2
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:82:02:85

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	aitarok@wou.edu	88925

Entered by	Date	Memo
Kyla Aitaro			Email Public
Entered by	Date	Memo
Kyla Aitaro	Sep 19, 2023 03:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyla Aitaro	Sep 19, 2023 03:53 PM	Task reassigned to Ungilrengul Aitaro.	Add Attachment
Kyla Aitaro	Sep 19, 2023 03:53 PM	UPDATE : He is now connected to the printers and is now able to print. I will go ahead and complete this ticket.	Add Attachment
Kyla Aitaro	Sep 19, 2023 02:01 PM	**This is an email** a test sheet can be printed to the printer but other things I want to print will not print. That is very interesting. Best, Michael Gonzalez	Add Attachment
Kyla Aitaro	Sep 19, 2023 01:13 PM	he can now print to PE-Color but not ATH-Color on threesisters	Add Attachment
Kyla Aitaro	Sep 19, 2023 01:12 PM	no signs of paper jam. user has tried restarting both his device and the printers but still no luck	Add Attachment
Kyla Aitaro	Sep 19, 2023 01:10 PM	user can locate the printers (PE Athletes- threesisters & ATH-Color threesisters) but no prints are going through.	Add Attachment