Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Sep 19, 2023 03:57 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230015 (opens in a new window)	Bldg/Room	APSC 412
	Service Tag	6YLPFX3	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	6YLPFX3	Location	Joseph Macade
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:14:2B:29
	Wireless NIC	F4:3B:D8:B8:7B:2B
	Bluetooth NIC	F4:3B:D8:B8:7B:2F

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 22, 2023 11:32 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Sep 22, 2023 11:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Sep 22, 2023 11:32 AM	Connected monitor and added printers	Add Attachment
Sam Sevugan	Sep 22, 2023 09:40 AM	10:30, Friday 9/22 confirmed	Add Attachment
Sam Sevugan	Sep 22, 2023 09:40 AM	**This is an email** Our techs can come over at 10:30am and connect Joe's laptop to his monitors and map his printer. Best, Kyla	Add Attachment
Kyla Aitaro	Sep 21, 2023 02:03 PM	**This is an email** Hello! Is there a confirmed time so I can let Joe know. Thank you. Roseanna	Add Attachment
Kyla Aitaro	Sep 20, 2023 02:49 PM	**This is an email** Hello, Here you go...10am tomorrow or 11 on Friday. He will be in APSC 412. Thank you. Roseanna	Add Attachment
Kyla Aitaro	Sep 19, 2023 03:59 PM	Roseanna Garcia is the point of contact : garciar@mail.wou.edu	Add Attachment
Kyla Aitaro	Sep 19, 2023 03:58 PM	Contact Info: macadej@wou.edu V00399166 ext.14101	Add Attachment Public
Kyla Aitaro	Sep 19, 2023 03:57 PM	Hello, Joe Macade needs his laptop (from Advising Center 121) to be connected to the PCs and printer in APSC 412. Laptop #20230015 PCs 20211196, 20200434 Printer 20130602 Thank you! Roseanna	Add Attachment