Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Sep 20, 2023 08:01 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171278 (opens in a new window)	Bldg/Room	TERRY 102
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02WV1KCJ1G9	Location	Western Oregon Journal in Student Media
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;
	Wired NIC	14:20:5E:07:03:DE
	Wireless NIC	78:7B:8A:DA:4E:CB
	Bluetooth NIC	14:20:5E:07:03:DF

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Apr 05, 2024 09:31 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Jack Martinis	Apr 05, 2024 09:31 AM	closing ticket for now, will reopen if represents itself.	Add Attachment
Jack Martinis	Mar 29, 2024 10:05 AM	emailed for availability	Add Attachment
Jack Martinis	Mar 29, 2024 10:01 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Feb 19, 2024 03:28 PM	Can't get in touch with this guy and I don't know who to contact on admittance to the building / where this computer is	Add Attachment
Jack Martinis	Dec 13, 2023 09:26 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Charlee Hreha	Nov 17, 2023 09:01 AM	**This is an outgoing email** Hi Steven, I was wondering if anyone had been able to stop by to help you with logging in to your computer? If not, you can either stop by UCS Monday-Friday 8a- 5p (we are closed 11/23-11/24 for the Holiday), or let us know your availability for the next week and we can send someone out to help! Thank you and have a great day! ~Charlee Hreha (UCS Support Tech)	Add Attachment
Jack Martinis	Nov 02, 2023 10:14 AM	**outgoing** Hello Steven, I tried getting into the building and it seems no one was home! If you are on campus sometime next week, it would help us out if you could unplug the desktop and bring it into UCS for diagnosis, we should be able to figure out the problem relatively quick. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Nov 02, 2023 10:13 AM	This dude is only on campus in that building like a handful of times a week, and he doesn't coordinate via email too well. I went down there and there was nobody in the building, it would be best if they were instructed to bring the desktop down to UCS.	Add Attachment
Brady Parksion	Oct 30, 2023 02:11 PM	**This is an Outgoing email** Hello, I'm just following up regarding Jack's emails. I'm not sure if we were able to get over there on Friday to take a look at 20171278. I am available today until 4pm if someone is available for me to take a look. If you're still having issues with this machine just let me know what your availability is for this week, so we can have someone come take a look at some point if today doesn't work for you. Thanks, -Brady University Computing Solutions	Add Attachment
Jack Martinis	Oct 27, 2023 11:53 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jack Martinis	Oct 27, 2023 11:29 AM	**incoming** no this has not been resolved, I'm in office till 12:30 today, if you have anytime next week that would be greatly appreciated. I've been using my personal laptop in place of the office computer	Add Attachment
Jack Martinis	Oct 27, 2023 09:28 AM	**outgoing** Hello, Steven! Was this issue ever taken care of for you? I am available today until 2pm if you are on campus. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 27, 2023 04:29 PM	**incoming** no problem! 12-5 is my availability Friday actually. But I can come in-between 11:30 and 1 tomorrow if you're available! Steven Cummings (They/He) scummings19@mail.wou.edu	Add Attachment
Jack Martinis	Sep 27, 2023 12:36 PM	**outgoing** I should be able to pop my head over there and try to fix that. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 27, 2023 12:35 PM	**incoming** I'll be in office 2-4 today	Add Attachment
Jack Martinis	Sep 27, 2023 12:22 PM	**outgoing** Hi Steven, are you available at any time today for me to trouble shoot this? -Jack Martinis, UCS Tech	Add Attachment
Jack Martinis	Sep 27, 2023 12:22 PM	**incoming** I do not have a PC, I have a Mac. This is the only symbol denoting anything status wise.	Add Attachment
Jack Martinis	Sep 27, 2023 11:48 AM	**incoming** Yes, I am not able to log in	Add Attachment
Jack Martinis	Sep 27, 2023 10:16 AM	**outgoing** Hi Steven, Are you still having trouble logging into the computer present in Terry House? -Jack Martinis, UCS Tech.	Add Attachment
Laurie McCoy	Sep 25, 2023 02:01 PM	**This is an email** I will be in office this week monday and wednesday 2-4	Add Attachment
Jack Martinis	Sep 20, 2023 02:35 PM	If there is no internet and they have not logged onto the computer yet they won't be able to get into the computer as there is no network to check login info from.	Add Attachment
Sam Sevugan	Sep 20, 2023 08:01 AM	**This is an email** I'm in Terry House room 106, I can come in any time this week 10am-5pm!	Add Attachment
Sam Sevugan	Sep 20, 2023 08:01 AM	Contact Info: Steven Cummings, kwou@mail.wou.edu	Add Attachment Public
Sam Sevugan	Sep 20, 2023 08:01 AM	**This is an email** Howdy, My name is Steven, I'm the Station Manager for KWOU. I currently do not have access to the computer in my office in Terry House. There is no login information that I can find and my school login does not work. If you could help me gain access that would be greatly appreciated.	Add Attachment