Service Request Ticket

Service Request Information

CONTACT	Name	Jennings, Michael	Date	Sep 20, 2023 08:20 AM
	Department	Deaf Studies and Professional Studies	Phone
	Location		Email	jenningsmj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2Q87YY2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	2Q87YY2	Location	PDR
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	4C:1D:96:98:A6:AC
	Bluetooth NIC	4C:1D:96:98:A6:B0
	AUX NIC	98:E7:43:D5:DC:A1

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Lourdes Salazar	Oct 04, 2023 02:03 PM	User picked this up.	Add Attachment
John Rushing	Sep 22, 2023 01:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Sep 22, 2023 01:22 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Sep 22, 2023 01:22 PM	Laptop came out of GFA Pool.	Add Attachment
Sam Sevugan	Sep 20, 2023 09:09 AM	He is picking it up during the first week of october. Needs Word, Excel, and Powerpoint on it.	Add Attachment
Monica Valencia	Sep 20, 2023 08:54 AM	Help Desk emailed user that its ready for pick up	Add Attachment
Monica Valencia	Sep 20, 2023 08:22 AM	Laptop is ready. he has admin rights	Add Attachment
Monica Valencia	Sep 20, 2023 08:20 AM	Was Inventory updated: Yes	Add Attachment Public
Monica Valencia	Sep 20, 2023 08:20 AM	Was this added to Loaners-n-Checkouts app: No	Add Attachment Public
Monica Valencia	Sep 20, 2023 08:20 AM	**This is an email** Good morning, I hope that you all had a great summer. May I borrow a laptop for fall term? I am an NTT instructor in the college of education. My V number is V00190863. I would prefer a PC laptop. Thank you, Michael Jennings	Add Attachment