Service Request Ticket - # 81156

Service Request Ticket - # 81156

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Sep 20, 2023 09:39 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210072 (opens in a new window)	Bldg/Room	HL 220
	Service Tag	1FJ81F3	Description	Dell XPS laptop
	Serial No.	1FJ81F3	Location	Grad Assist
	CPU	11th Generation Intel Core i7-11850H
	OS	Unknown	Software
	Wired NIC	38:14:28:D2:93:1D
	Wireless NIC	B0:60:88:B0:9A:05

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 21, 2023 11:51 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Sep 21, 2023 11:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Sep 21, 2023 10:52 AM	Re-image complete // In outbox	Add Attachment
Andrew Zhen	Sep 21, 2023 10:09 AM	**This is an outgoing email** Hi Benjamin, After the re-image, do you need another software installed other than the standard programs that come with the image such as Adobe, Zoom, Chrome installed already. Best, Andrew	Add Attachment
Andrew Zhen	Sep 21, 2023 10:08 AM	**This is an email** Hi Andrew, Thank you! Sorry for the delay. It's fine to reimage it. I appreciate your help! -Ben -- Ben Hays LMS Support Specialist Western Oregon University	Add Attachment
Andrew Zhen	Sep 20, 2023 04:59 PM	Imaging on Student Tech. iMac station	Add Attachment
Andrew Zhen	Sep 20, 2023 11:18 AM	**This is an outgoing email** Hello Benjamin, The Dell XPS current image seems to be corrupted. I wanted to let you know that the computer needs a reimage but, I wanted to know if there is data that needs to be backed-up before proceeding with a reimage but, may not be possible due to the computer not fully booting into Windows. Let me know what you think and how I should proceed. Best, Andrew Zhen Student Tech \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu -------------------------------------------------- ---------------------------- UCS Service Request Desk Email: ucshelpdesk@wou.edu Phone (off-campus): 503-838-8925 Phone (on-campus): 8-8925	Add Attachment
Sam Sevugan	Sep 20, 2023 10:20 AM	dropped off laptop to UCS with charger. Ben says its not an urgent issue if we have priorities, this laptop is not assigned to anyone, the department passes it around. He is wondering if he can also get admin rights on it so he can download ADOBE CC	Add Attachment
Sam Sevugan	Sep 20, 2023 10:10 AM	Dropping laptop to us this morning.	Add Attachment
Sam Sevugan	Sep 20, 2023 09:44 AM	**This is an email** We are in the North East corner of the Library on the second floor. The sign says Center for Academic Innovation. We are in and out quite a bit but there will usually be someone here. I can leave it out with a note in case we're out when you come by, if that would be helpful. I can also drop it by if that's easier.	Add Attachment
Sam Sevugan	Sep 20, 2023 09:40 AM	Contact Info: Benjamin Hays, Academic Innovations, haysb@mail.wou.edu	Add Attachment Public
Sam Sevugan	Sep 20, 2023 09:39 AM	**This is an email** Hi UCS folks, We have a Dell XPS laptop (20210072) that our GA's use but it's failing to start this morning. It goes to the Automatic Repair page and says it didn't start correctly. Is that something you can help with? If so, what is the best way to get it to you? Also, we'd like to have one of us made admin on it if possible so that we can install things. Thanks in advance for your help. -Ben	Add Attachment