****This is an incoming email****
Hi, thank you! I think it's all fixed! I appreciate it!

-Mandy

****This is an outgoing email****
Hi Mandy,

I need some additional information regarding 
service request #81157

Description: Can't connect to printer and no audio 
on computer

I took a look at your monitor issue. The computer 
had you still logged in and I didn't want to mess 
up any unsaved documents you had, but the image 
swapped to the other monitor that was not working. 
I'm assuming both work now, this might also solve 
your audio issue. 

Let me know if you're still having issues or if 
the issue was resolved

Thanks,

-Brady

Brady fixed the monitor not working, now two monitors work, and 
the monitor that didn’t work was the one with the soundbar so I’m 
pretty sure sound works too. Emailing user and will wait for reply 
to close ticket. 

asked for availabilty

User will need to be there to help connect to ed-
copierdownstairs. This copier required copy codes

To summarize: Monitor won't turn on, speaker not 
working on computer, and can't connect to 
threesister ed copier downstairs. 

Her office is unlocked and a tech can enter 
anytime. 

****This is an email****
Hi! I have pushed the monitor button and I 
attached a picture of what I see. I just restarted 
the printer and tried to print again, it still 
won't let me connect to the downstairs printer. 
Also, I forgot to mention that when I restarted my 
computer, now my speakers are not working, I tried 
switching audio connections and won't allow me to 
do so. I think a service request would be great! 
Thanks!

I give permission to enter my office if I am gone 
(the door will be unlocked.