Service Request Ticket

Service Request Information

CONTACT	Name	Hoover, Alyssa	Date	Sep 20, 2023 03:05 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	hoovera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210105 (opens in a new window)	Bldg/Room	APSC 405
	Service Tag	8T9L1J3	Description	Dell Latitude 5420 with Dell Pro Briefcase
	Serial No.	8T9L1J3	Location	Alyssa Hoover
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software	Camtasia 2024(remove before reimage)
	Wired NIC	A0:29:19:04:C1:E2
	Wireless NIC	F4:7B:09:2B:4E:BD

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Sep 27, 2023 02:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Sep 27, 2023 02:27 PM	Installed computer everything functioning as intended.	Add Attachment
Jack Martinis	Sep 27, 2023 10:12 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Sep 21, 2023 09:53 AM	**This is an outgoing email** Hi Alyssa, I need some additional information regarding service request #81161 Description: experiencing issues when she tries to run windows update I have the computer updating. It should is almost done, so it should be ready for you to pick up anytime this afternoon. I am also available to drop it off if you prefer that option. Just let me know. Thanks -Brady	Add Attachment Public
Brady Parksion	Sep 21, 2023 09:51 AM	Runnings windows updates. Computer finishing up last few updates then computer is ready to be sent back out.	Add Attachment
Kyla Aitaro	Sep 20, 2023 03:06 PM	user dropped off her device. I have stored it in the INBOX shelf.	Add Attachment
Kyla Aitaro	Sep 20, 2023 03:05 PM	user is experiencing issues when she tries to perform windows update for her device W# 20210105.	Add Attachment