Service Request Ticket - # 81162

Service Request Ticket - # 81162

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Service Request Information

CONTACT	Name	Knott, Mary	Date	Sep 21, 2023 10:24 AM
	Department	Athletics /Training	Phone	14093
	Location		Email	knottm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20210380 (opens in a new window)	Bldg/Room	HWC 122A
	Service Tag		Description	Xerox B215 Multifunction Monochrome Laser Printer
	Serial No.	SHDQ949995	Location	Training Office HWC 122
	Model	B215	Hostname	ath-atc
	Notes		Ink/Toner Refill
	Wired NIC	9C:93:4E:B0:36:F8

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Oct 24, 2023 09:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 17, 2023 10:29 AM	Also helped her get her email added to the printer	Add Attachment
Monica Valencia	Oct 17, 2023 10:29 AM	Was able to clear the paper jam. There was a piece of paper jamming in the shaft above the paper tray	Add Attachment
Monica Valencia	Oct 11, 2023 02:52 PM	Planning to stop in Tuesday next week around 10ish to take a look at the printer.	Add Attachment
Monica Valencia	Oct 11, 2023 02:52 PM	**This is an email** Yes, the issue has not been resolved. Ideal times are any day from 10am-4pm as someone is usually in the athletic treatment center. Tomorrow and Friday times are limited and there will only be someone in from 10-11am and no one in Friday. It will likely have to wait until next week, any day next week from 10-4.	Add Attachment
Monica Valencia	Oct 11, 2023 02:52 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Oct 11, 2023 02:02 PM	Emailed to see if they are still experiencing this issue	Add Attachment
Jack Martinis	Sep 27, 2023 11:56 AM	**outgoing** Hi Mary, I have an open ticket here stating that you were having some issues with a printer - it was jammed? Or you can't connect to it? Thank you for clarification, -Jack Martinis, UCS Tech.	Add Attachment
Lourdes Salazar	Sep 21, 2023 10:24 AM	**This is an email** To circle back, I'm not seeing the name for the printer when I search. I also tried to make a copy this morning and it just says there is a paper jam and I am unable to fix the paper jam. I have tried taking apart the printer and have been unable to locate it to the best of my ability. Please advise next steps.	Add Attachment
Lourdes Salazar	Sep 21, 2023 10:24 AM	Hi Kyla, The only name I have is Xerox B215, the barcode on it is 20210380. Anytime after 11am would be fine! There's usually someone in the room until 4 pm. The printer is located in the office 122B in room HWC 122. I am also not an admin on my computer so I can't change any settings but I can't locate the printer as an option. Sincerely, MaryBeth Knott	Add Attachment
Lourdes Salazar	Sep 21, 2023 10:24 AM	**This is an email** Hello, I work in the health and wellness athletic training center. Our printer currently says it's jammed but it has been cleaned thoroughly and I have been unable to solve this issue. Is there someone who could come take a look at it? Sincerely, -- MaryBeth Knott Associate Athletic Trainer Western Oregon University C: 503-751-4093	Add Attachment