Service Request Ticket

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Service Request Information

CONTACT	Name	Gonzalez, Michael	Date	Sep 21, 2023 04:11 PM
	Department	Athletics	Phone
	Location		Email	gonzalezmr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230021 (opens in a new window)	Bldg/Room	NPE 115
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	BYLPFX3	Location	Eli Nafziger, Graduate Asst for Athletic Administr
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:0E:F2:DC
	Wireless NIC	F4:6D:3F:37:3D:B8
	Bluetooth NIC	F4:6D:3F:37:3D:BC

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 28, 2023 11:30 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Sep 28, 2023 11:30 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Sep 28, 2023 11:30 AM	I delivered all equipment, set it up and took back 20121262 desktop for PDR. There was a 2009 monitor already there and another person provided a 2014 monitor from the department. Getting the numbers for both of those and then updating inventory. Closing ticket.	Add Attachment
Jack Martinis	Sep 27, 2023 04:56 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Jack Martinis	Sep 27, 2023 04:55 PM	**outgoing** I am able to set it all up tomorrow. Thank you for the clarification, sorry for all the questions! Expect me around 10-11 tomorrow. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 27, 2023 04:55 PM	**incoming** That is correct. It's not being assigned to Eli. He is our GA student. If you need me to set that computer up that's fine. It is a replacement laptop for a desktop that is no longer in good standing. Best,	Add Attachment
Jack Martinis	Sep 27, 2023 04:51 PM	**This is an outgoing email** Hi Michael, I apologize for the delay this week, we have been pretty slammed! I am here tomorrow from 9am to 1pm and can assist installing this then. Also, maybe we could kill two birds with one stone and I can install the setup for Kellen. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 27, 2023 11:46 AM	**This is an email** Perfect! Yes, he is in the office today.	Add Attachment
Jack Martinis	Sep 26, 2023 12:12 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Sep 26, 2023 10:20 AM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #81166 Description: set up 20230021 for Eli Nafziger, replacing W20121262 So I am looking at this setup and trying to finalize it by adding Eli's admin rights, except he doesn't have a faculty account and only has a student account. I can't add his admin rights with a student account, and typically we don't assign setups to students. I was just emailing for clarification - this new laptop setup is just replacing an existing workstation setup within the office, and Eli is using it, its not being directly assigned to Eli right? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 22, 2023 10:02 AM	laptop brought to imaging station for imaging.	Add Attachment
Joanie Kinnaman	Sep 21, 2023 04:31 PM	20230021	Add Attachment
Joanie Kinnaman	Sep 21, 2023 04:25 PM	INV 2023-0219	Add Attachment
Joanie Kinnaman	Sep 21, 2023 04:11 PM	Laptop 20230021 dock: 20220062	Add Attachment