Service Request Ticket - # 81169

Service Request Information

CONTACT Name Rushing, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2023 04:30 PM
Department University Computing Solutions Phone 89242
Location Email rushingj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20220040[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
Serial No. STC6FNYFC39 Location

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC C8:89:F3:AA:55:23


Bluetooth NIC C8:89:F3:AD:41:FC

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 06, 2023 04:50 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 06, 2023 04:49 PM 
He stopped in on Sept 23 and picked up his computer at 11am.
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John Rushing Sep 22, 2023 12:05 PM 
It needs him to login and be given admin, and also printers need setup.
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John Rushing Sep 22, 2023 12:05 PM 
Computer is re-imaged and at the front desk with its charger.
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Kyla Aitaro Sep 21, 2023 04:30 PM 
device belongs to Daniel Schaaf from TRI.
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Kyla Aitaro Sep 21, 2023 04:30 PM 
Daniel from TRI dropped off W# 20220040[Edit Inv] to be 
reimaged as it has potential threatening virus. 

John is handling it.
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