Service Request Ticket - # 81170

Service Request Ticket - # 81170

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Graziano, Leigh	Date	Sep 21, 2023 04:36 PM
	Department	Humanities Division	Phone	89360
	Location		Email	grazianol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161183 (opens in a new window)	Bldg/Room	PDR PDR
	Service Tag		Description	Apple MacBook Air 13-inch #Z0UV
	Serial No.	C1MTV4WTJ1WV	Location	PDR pile - wiped
	CPU	Intel Core i7(2.2GHz dual-core , 4MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; CANCELED JUNE2018 DO NOT LOAD--Adobe CC 201 desktop(named user) SEPT2017--
	Wireless NIC	D4:61:9D:29:7F:BA
	Bluetooth NIC	D4:61:9D:29:7F:BB

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Oct 16, 2023 01:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 16, 2023 01:13 PM	Helped user add the printer and did a test print with them.	Add Attachment
Monica Valencia	Oct 12, 2023 09:02 AM	Going to help user get connected Monday at 1pm	Add Attachment
Monica Valencia	Oct 12, 2023 09:02 AM	**This is an email** Sure, that would be great. I think I have HUM Maaske and MA Copier on my computer now. I haven't gotten to try out the HUM Maaske yet because I'm remote this term. I should be in my office around 1, but I do have a student coming at 1:30. We could always move to the conference room next door, through.	Add Attachment
Monica Valencia	Oct 11, 2023 02:54 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Oct 11, 2023 02:54 PM	**This is an email** I'm not on campus much this term, so I haven't gotten to check if the printers have been installed or are working. I'll be in my office on Monday so I can check then.	Add Attachment
Monica Valencia	Oct 11, 2023 02:06 PM	**This is an outgoing email** Hi Leigh, Regarding service request #81170 Description: add printer to computer I just wanted to check to see if you still needed assistance adding the new printer on your computer or if this issue has been fixed? If not, is there a good time this week or next for me to help get the printer added? Best, Monica	Add Attachment Public
Jack Martinis	Sep 27, 2023 09:33 AM	**This is an outgoing email** Hi Leigh, I need some additional information regarding service request #81170 Description: add printer to computer Are you still experiencing issues printing to the new printer? -Jack Martinis, UCS Tech.	Add Attachment Public
Kyla Aitaro	Sep 21, 2023 04:38 PM	inquired about user's availability next week for a tech to swing by and map printer. awaiting for their response.	Add Attachment
Kyla Aitaro	Sep 21, 2023 04:36 PM	**This is an email** Can I also get the HUM copier added in Bellamy? I don't have any way to print there or a code that gives me access to the copier. I just checked this morning, so I can't print or copy things there either. Leigh	Add Attachment
Kyla Aitaro	Sep 21, 2023 04:36 PM	Hello UCS, Recently, Monica and John came to install our new printer in Maaske Hall and mapped the users to the new printer. But Leigh Graziano just tried to print to the default, new printer, but it went to the printer downstairs. Can someone help? Thank you. Karen	Add Attachment