Service Request Ticket - # 81171

Service Request Ticket - # 81171

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Sep 22, 2023 08:48 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160974 (opens in a new window)	Bldg/Room	STAD 101
	Service Tag	15CWKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15CWKH2	Location	Josie M. Boucher
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:DF:74

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Sep 27, 2023 09:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Sep 27, 2023 09:08 AM	Task reassigned to John Rushing.	Add Attachment
Monica Valencia	Sep 25, 2023 04:06 PM	Jenna went to help Josie to see what DUO group was on the computer to be able to help them	Add Attachment
Jack Martinis	Sep 22, 2023 04:55 PM	I went over there to try and see if I could help anything; they couldn't sign in with their sign in. UCSadmin would log in, and then it asked for duo. I didn't have a way to go into a duo locked computer.	Add Attachment
Jack Martinis	Sep 22, 2023 12:46 PM	ignore last message / wrong ticket.	Add Attachment
Jack Martinis	Sep 22, 2023 11:19 AM	**This is an email** Hey Eli, I am setting up the new laptop for your workstation and am attempting to add your admin rights; however, all I seem to be finding is your student account from ~2018. Do you have a faculty account yet? -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 22, 2023 10:51 AM	**This is an outgoing email** Hi Josie, I was told that you were having trouble signing into a computer? Would I be able to come out sometime today and attempt to assist with this? -Jack Martinis, UCS Tech.	Add Attachment
Sam Sevugan	Sep 22, 2023 10:38 AM	John says it might be a domain issue.	Add Attachment
Sam Sevugan	Sep 22, 2023 10:37 AM	she called twice today, because there is events going on in the stadium for new students and she needs to be able to login.	Add Attachment
Sam Sevugan	Sep 22, 2023 08:49 AM	Contact Info: Josie Boucher, 512-993-8135	Add Attachment Public
Sam Sevugan	Sep 22, 2023 08:48 AM	Josie can't sign into her station. She is using her portal credentials but when she tries to login it gives her "account does not have access to login" error. She called yesterday but I don't think a ticket was created. She is hoping to be assisted today. Anytime works. She is at the Mcarthur stadium, Althletics 101D (old rec facilities/bleachers).	Add Attachment