Service Request Ticket

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Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Sep 25, 2023 09:37 AM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180361 (opens in a new window)	Bldg/Room	HWC 131
	Service Tag		Description	Apple 27-inch iMac with Retina 5K Display #Z0TP
	Serial No.	D25XH0KWJ1GN	Location	Arne Ferguson, Football
	CPU	3.4GHz Quad-Core Intel Core i5
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktop Ed Office 201* for MAC XXXX2018007938;
	Wired NIC	14:20:5E:0A:0D:A4
	Wireless NIC	68:FE:F7:03:A2:37
	Bluetooth NIC	14:20:5E:0A:0D:A5

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 21, 2023 12:50 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Nov 21, 2023 12:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Nov 21, 2023 12:50 PM	I tried inquiring about if this was still an issue, and it doesn't seem to be. Closing ticket.	Add Attachment
Jack Martinis	Oct 27, 2023 09:23 AM	**This is an outgoing email** Hi Arne, I need some additional information regarding service request #81175 Description: Computer shuts down halfway through restarting. Are you still having issues with your iMac? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Oct 27, 2023 09:22 AM	**incoming email** WOU# 20180361	Add Attachment
Jack Martinis	Sep 27, 2023 02:24 PM	**This is an outgoing email** Hi Arne, I need some additional information regarding service request #81175 Description: Computer shuts down halfway through restarting. Is this computer still having issues? Also, would I be able to get the WOU number for the device in question? The 2014 number I have listed here doesn't come back as a computer. Thank you, -Jack Martinis, UCS Tech.	Add Attachment Public
Monica Valencia	Sep 25, 2023 01:58 PM	Contact changed from Faculty/Staff New to Arne Ferguson.	Add Attachment
Mary Dycus	Sep 25, 2023 09:40 AM	Contact Info: Arnald Ferguson, Health & Wellness Office, +15035084065	Add Attachment Public
Mary Dycus	Sep 25, 2023 09:37 AM	When restarting computer. user states that halfway through the process of restarting. The computer shuts down. User is not installing anything. They have unplugged and turned off their computer. That seems to not be working either.	Add Attachment