Service Request Ticket - # 81176

Service Request Ticket - # 81176

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Sep 25, 2023 10:46 AM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230022 (opens in a new window)	Bldg/Room	SAC 110
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	4XLPFX3	Location	Raeann Salchenberg
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	F4:6D:3F:3D:96:86

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 04, 2023 04:39 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 04, 2023 04:39 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	Oct 04, 2023 03:01 PM	Got room number. John said the permissions should go through, recently intaken individuals haven't been granted the adobe permissions so he was fixing that for multiple people. Closing ticket.	Add Attachment
Jack Martinis	Oct 04, 2023 02:20 PM	I installed laptop and got everything set up; she didn't have adobe login rights and I emailed her asking for her room #. Once I update inventory, I will close the ticket.	Add Attachment
Lourdes Salazar	Oct 04, 2023 01:29 PM	Cottage 1st floor, walk straight back and you will see her. Contact # 503-580-5002 here until 5.	Add Attachment
Jack Martinis	Oct 04, 2023 09:31 AM	**This is an outgoing email** Good morning Raeann! I apologize for the delay in getting you your new laptop, it seems the contact listed was a different person. The laptop is all ready to go with the usual apps. I am available today until 5pm, and tomorrow until 1pm but UCS is open from 8am to 5pm, Monday through Friday and there should always be someone here to assist you. Do you possibly know if there are any special apps that you may be using? Things like zoom, MS office, and adobe are already on there. -Jack Martinis, UCS Tech.	Add Attachment
Kyla Aitaro	Sep 28, 2023 03:53 PM	**This is an email** Hello UCS, I am the new Director of Alumni Engagement in the WOU Foundation. I wanted to check in to see what the timeline is on getting me my computer and setting me up to the printers here in the cottage. Thank you. -- Raeann Salchenberg	Add Attachment
Monica Valencia	Sep 28, 2023 09:49 AM	Please be sure to update Inventory for the laptop and the new location of the other devices so that we have accurate data	Add Attachment
Jack Martinis	Sep 26, 2023 12:12 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Sep 26, 2023 12:08 PM	laptop updated w/ basic image.	Add Attachment
Jack Martinis	Sep 26, 2023 12:02 PM	**This is an outgoing email** Hi Cara, I need some additional information regarding service request #81176 Description: set up W20230022 for Raeann Salchenberg, New Alumni Relations Director Do you know if there is any special software that needs to be on this laptop for Raeann? I can't email them directly as it seems they don't have a faculty email yet. -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Sep 25, 2023 10:46 AM	items already at her desk dock: 20200456 monitors: 20140931 & 20200497	Add Attachment