Service Request Ticket - # 81178

Service Request Ticket - # 81178

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Good, Tiara	Date	Sep 25, 2023 11:11 AM
	Department	Humanities Division	Phone	89446
	Location		Email	goodt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190419 (opens in a new window)	Bldg/Room	RWEC 230
	Service Tag		Description	Apple 13in MacBook Pro TouchBar SpcGry #MUHP2LL/A
	Serial No.	FVFZ5Z89L410	Location	2 weeks done reimage plz
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:71:6B:02
	Bluetooth NIC	A4:83:E7:7D:9B:E2

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 10, 2023 10:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Oct 10, 2023 10:16 AM	See sr 81309 Tiara's dept. ordered her a new dock, and she brought a nice monitor to use from home. Closing ticket.	Add Attachment
Jack Martinis	Oct 05, 2023 11:35 AM	I sent info to Tiara and her dept. heads (Paula Baldwin and Karen B.) about how much the dock would be for the dept, (around $300), and we will be looking for a request soon.	Add Attachment
Jack Martinis	Oct 05, 2023 10:45 AM	**These are emails Good morning Paula and Karen, I need to update my dock for my laptop. Currently I cannot charge my laptop and use my larger monitor, so I am running out of power in the middle of working. Boo! Our friendly UCS tech Jack sent the following message (below) with the option that our department can buy from them. Would you two be the people to contact for this request? Now that I am back on campus, it is time to make the office and equipment fully functional : ) Best, ** Good morning Jack, Alright, I just emailed some folks in my department that may be able to help and CC’d you on the message. Thank you and I hope I can get that new dock soon. Not being able to charge and use the monitor is the worst! Best,	Add Attachment
Jack Martinis	Oct 05, 2023 10:45 AM	**This is an outgoing email** Good morning Tiara, I looked over some options and it seems ultimately your department would have to order a new dock from UCS, same with a monitor. I believe a department head would send us a request for these; the new dock for macbooks that we offer is the CalDigit TS3 Plus dock, and the monitors we are currently offering are around 24" w/ a webcam, speakers and microphone built into them. If you have any questions feel free to email me. -Jack Martinis, UCS Tech.	Add Attachment
Monica Valencia	Oct 03, 2023 01:30 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 03, 2023 01:02 PM	Task reassigned to Monica Valencia.	Add Attachment
Jack Martinis	Oct 03, 2023 01:02 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jack Martinis	Oct 03, 2023 01:01 PM	Tiara messaged me inquiring about a replacement dock as back in 2019, when she received the equipment, this usb c hub was the 'dock' they were giving out at the time. I will have to ask, A, if her department would have to submit a purchase request for an actual dock (not a hub), and B, if we could assign an older (like a 2014) monitor to their setup as they didn't get a monitor back in 2019 either. They are using some exempted monitor from 2009 currently. TLDR; she requests a dock, and I would like to see if a monitor can be put in her setup alongside the 2009 exempt monitor.	Add Attachment
Jack Martinis	Sep 28, 2023 12:39 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Sep 28, 2023 12:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 28, 2023 12:38 PM	I was able to connect everything and move things around, helped manage cables. She said that her iPhone was seemingly connected to WOU-Secure now, all problems have been addressed. I noticed the only WOU supplies she was provided was her laptop and 'dock' (usb-c hub). I want to inquire to see if she could maybe get a monitor that isn't from 2009!	Add Attachment
Jack Martinis	Sep 27, 2023 02:27 PM	**This is an outgoing email** Hi Tiara, I need some additional information regarding service request #81178 Description: Help connecting and monitor and iPhone to wou-secure Is there any availability today before 4pm or tomorrow by 1pm to assist with this? -Jack Martinis, UCS Tech.	Add Attachment Public
Laurie McCoy	Sep 25, 2023 02:19 PM	**This is an email** Tomorrow would work well between 11:30a.m. and 1:30p.m.. Thursday this week works well in that same time frame as well. Next week, I could do anytime on Tuesday from 9a.m. to 1:30p.m. and those same hours on Thursday. Which of those works best? Thank you for your time! I just want to connect one monitor and it used to work, but I tried to connect today and it wasn’t working. So some troubleshooting for that would be great! Best, Tiara Good, PhD	Add Attachment
Monica Valencia	Sep 25, 2023 11:13 AM	Asked for users availability for this week and next	Add Attachment
Monica Valencia	Sep 25, 2023 11:11 AM	**This is an email** Hello Monica, The W#20190419. I need help with connecting it to the second monitor and I think I need a hub or something because of the lightening ports on the Mac laptop. I have not been able to connect to the WOU-Secure on my iPhone yet. Thank you for your help!	Add Attachment
Monica Valencia	Sep 25, 2023 11:11 AM	**This is an email** Good evening, May I schedule someone to come and help me set up my work laptop this week? I am in Bellamy 118. Thank you! I have a second monitor and want to make sure my phone also connects to WIFI at work. It didn’t work at all last year. Thank you for your time!	Add Attachment